Narrated ‘Ali bin Abi Talib (RA): The Prophet (RA) stood up for a funeral (to show respect) and thereafter he sat down. (Dawud)

Certified Data Center Facilities Operations Manager (CDFOM)


The CDFOM course is designed to give participants a deep understanding of data centre management, including key topics such as capacity planning, latest green initiatives, commissioning and de-commissioning equipment, compliance to safety standards, statutory compliance, and international standards, and managing people.

Additionally, vendor management, handling incident/crisis management as well how to keep operations really simple, manageable, effective, and efficient will be covered fully.

Training Options

Classroom Training

Online Instructor Led

Onsite Training

Overseas Training

Course Information

Service Level Management

  • Service Level Management 
  • Needs analysis 
  • Capability assessment 
  • Service portfolio 
  • Service catalogue 
  • Service Level Agreements (SLAs) 
  • Availability measurement 
  • Data points in SLA
  • Service reporting 
  • Complaint procedure
  • Customer satisfaction measurement 
  • Service Improvement Process (SIP)
  • SLA content

The Data Center Organization

  • Operational issues
  • Organization chart
  • Roles and responsibilities
  • Skills matrix
  • Contingency / backup roles
  • Shift management
  • Performance management 
  • Career development 
  • Training and assessment
  • Job rotation 
  • Succession planning 
  • Disciplinary program

Managing Safety & Statutory Requirements

  • Safety policies and regulations 
  • Occupational Health and Safety (OH&S)
  • Safety awareness training
  • Permit to Work (PTW)
  • Lock-out / Tag-out
  • Personal Protective Equipment (PPE) 
  • Testing and tagging of equipment 
  • Emergency preparedness and response
  • Reporting of safety issues
  • Reviews / internal audit / external audit

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Managing Physical Security

  • Security policies and procedures
  • Security standards and guidelines
  • Security staff
  • Security awareness
  • Security incident management 
  • Disciplinary program
  • Reviews, internal and external audits

Facilities Management

  • Maintenance policies and procedures
  • Various maintenance programs
  • Outsourcing of maintenance activities 
  • Maintenance contract options 
  • Warranty 
  • Maintenance schedule 
  • Service situations
  • Spart part management 
  • Contamination control

Data Center Operations

  • Policies and procedures for data center operations
  • Service operations and the daily data center operations

Monitoring / Reporting / Control

  • Monitoring requirements
  • Escalation procedures
  • Reporting
  • Trend analysis
  • Reviews

 Project Management

  • Project management
  • Project organization
  • Project manager
  • Project phases

Environment Sustainability

  • The importance of sustainability
  • Sustainability policies 
  • Environmental management 
  • Power efficiency indicators ‐
  • Waste management ‐
  • Water management
  • ICT utilisation management 
  • Environmental performance measurements
  • Renewable energy factor (REF)

Organizational Resilience

  • Business continuity 
  • Data center facility options 
  • Business Impact Analysis  
  • Type of facility  
  • Human resources 
  • Facility, equipment and consumables

Governance, Risk and Compliance

  • Management commitment 
  • Coordination, collaboration and integration 
  • Compliance 
  • Risk management 
  • Document management 
  • Financial management 
  • Vendor management 
  • Asset management

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Audience Profile

The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations. 

100% Business Fulfilment

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    Corporate Training Options

    Online Instructor Led

    Live, Online Training by top Instructors and practitioners across the globe.


    Conduct training at the work location you desired.

    Classroom Training

    The Venue will be ideally located and easy to access with covid-19 SOP's.

    Overseas Training

    Travel to any desired location for your training.

    What People say?

    Mohammed Aljbreen Operation Specialist, SAMA

    The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

    Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

    The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

    Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

    The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

    Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

    The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.

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