- United Arab Emirates
- Saudi Arabia
- Qatar
- Oman
- Kuwait
- Bahrain
- Pakistan
- Egypt
- Libya
- Afghanistan
- Sudan
- Cyprus
- Fiji
- Ethiopia
- Ghana
- Kenya
- Nigeria
- Mauritius
- South Africa
- Zambia
- Zimbabwe
- Mozambique
- Uganda
- Tanzania
- Angola
- And Growing up
Service Level Management
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio
- Service catalogue
- Service Level Agreements (SLAs)
- Availability measurement
- Data points in SLA
- Service reporting
- Complaint procedure
- Customer satisfaction measurement
- Service Improvement Process (SIP)
- SLA content
The Data Center Organization
- Operational issues
- Organization chart
- Roles and responsibilities
- Skills matrix
- Contingency / backup roles
- Shift management
- Performance management
- Career development
- Training and assessment
- Job rotation
- Succession planning
- Disciplinary program
Managing Safety & Statutory Requirements
- Safety policies and regulations
- Occupational Health and Safety (OH&S)
- Safety awareness training
- Permit to Work (PTW)
- Lock-out / Tag-out
- Personal Protective Equipment (PPE)
- Testing and tagging of equipment
- Emergency preparedness and response
- Reporting of safety issues
- Reviews / internal audit / external audit
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Managing Physical Security
- Security policies and procedures
- Security standards and guidelines
- Security staff
- Security awareness
- Security incident management
- Disciplinary program
- Reviews, internal and external audits
Facilities Management
- Maintenance policies and procedures
- Various maintenance programs
- Outsourcing of maintenance activities
- Maintenance contract options
- Warranty
- Maintenance schedule
- Service situations
- Spart part management
- Contamination control
Data Center Operations
- Policies and procedures for data center operations
- Service operations and the daily data center operations
Monitoring / Reporting / Control
- Monitoring requirements
- Escalation procedures
- Reporting
- Trend analysis
- Reviews
Project Management
- Project management
- Project organization
- Project manager
- Project phases
Environment Sustainability
- The importance of sustainability
- Sustainability policies
- Environmental management
- Power efficiency indicators ‐
- Waste management ‐
- Water management
- ICT utilisation management
- Environmental performance measurements
- Renewable energy factor (REF)
Organizational Resilience
- Business continuity
- Data center facility options
- Business Impact Analysis
- Type of facility
- Human resources
- Facility, equipment and consumables
Governance, Risk and Compliance
- Management commitment
- Coordination, collaboration and integration
- Compliance
- Risk management
- Document management
- Financial management
- Vendor management
- Asset management
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