Certified Data Centre Facilities Operations Specialist (CDFOS)

4.5/5

The CDFOS (Certified Data Centre Facilities Operations Specialist) course is a three-day course which covers everything someone would need to know about running the day-to-day operations of a data centre. This includes understanding which processes should be in place, the critical elements of those processes, and how to execute them. The course is aligned with the DCOS (Data Centre Operations Standard).

When it comes to data center facilities operations management, those who are in charge of such things have found that it is the key to success or failure. In the past, many people believed that having a backup plan would be enough to save the day, but now we know that this is often not the case. Studies have shown that most downtime is caused by human error. This means that it is essential to have policies, processes, procedures, and work instructions in place that are followed closely. This will help to ensure that data center operations are both efficient and effective, as well as compliant with any required regulations.

Training Options

Classroom Training

Online Instructor Led

Onsite Training

Overseas Training

Course Information

Service Level Management

  • Service Level Management
  • Needs analysis
  • Capability assessment
  • Service portfolio and catalogue
  • Service Level Agreements
  • Reporting ‐ Complaint procedure 
  • Customer satisfaction
  • Service Improvement Process (SIP)

Safety and Crisis Management

  • Most common type of accidents and why they often happen
  • The roles and responsibilities of appointed safety staff
  • The importance of the OH&S or WHS manual
  • Calibration of measurement and test equipment
  • Proper lock-out/tag-out procedures
  • Emergency response plan requirement for various potential emergencies
  • The importance of Permit To Work

Physical Security

  • Standard Operating Procedures (SOP) for security
  • Security risk assessment
  • Security zones
  • Physical inspections / security patrols
  • Delivery of goods / holding area
  • Entry control of individuals
  • Badges and key management
  • Security monitoring
  • Security incident reporting

Facilities Maintenance

  • The importance of maintenance
  • Maintenance definitions
  • Maintenance operations procedures (MOP)
  • Service reports
  • Spare management
  • Tools
  • Housekeeping

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Data Centre Operations

  • Shift handover
  • Walk around duties
  • Service management
  • Release management
  • Configuration management
  • Floor management
  • Equipment life cycle management

Monitoring / Reporting / Control

  • Monitoring requirements
  • Facilities monitoring matrix
  • Sensor / alarm point testing and calibration
  • Notification matrix
  • Escalation requirements
  • Reporting

Project Management

  • Project management
  • Project organization
  • Project manager
  • Initiation
  • Planning
  • Execution
  • Monitor and control
  • Closing
  • Evaluation / lessons learnt

Environmental Sustainability

  • The importance of sustainability
  • Environmental standards
  • Power efficiency indicators
  • Energy saving best practises
  • Water management
  • Sustainable energy usage

Governance and Compliance

  • The importance of document management
  • The six sub-processes of document management
  • Asset management
  • Requirements or asset recording

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Audience Profile

The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.

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    Corporate Training Options

    Online Instructor Led

    Live, Online Training by top Instructors and practitioners across the globe.

    Onsite
    Training

    Conduct training at the work location you desired.

    Classroom Training

    The Venue will be ideally located and easy to access with covid-19 SOP's.

    Overseas Training

    Travel to any desired location for your training.

    What People say?

    Mohammed Aljbreen Operation Specialist, SAMA

    The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

    Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

    The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

    Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

    The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

    Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

    The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.

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