- United Arab Emirates
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- Qatar
- Oman
- Kuwait
- Bahrain
- Pakistan
- Egypt
- Libya
- Afghanistan
- Sudan
- Cyprus
- Fiji
- Ethiopia
- Ghana
- Kenya
- Nigeria
- Mauritius
- South Africa
- Zambia
- Zimbabwe
- Mozambique
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- And Growing up
Certified Manager of Quality / Organizational Excellence (CMQ/OE)
★★★★★ 4.5/5
The CMQ/OE® training course provides a detailed study of the management of quality and organizational excellence based on the “Manager of Quality/Organizational Excellence Body of Knowledge” 2014, published by ASQ, USA.
The course will explain quality management philosophies and principles, including leadership, strategic plan development and deployment, management elements and methods, quality management tools, customer-focused organization, supply chain management, and training and development. Participants will have a thorough understanding of key aspects of quality management and organizational excellence principles and have the skills and knowledge to lead teams to establish, support, and implement organization-wide goals and strategic initiatives.
Training Options
Classroom Training
Online Instructor Led
Onsite Training
Overseas Training
Course Information
Module 1: Leadership
- Organizational Structures
- Leadership Challenges
Roles and responsibilities of leaders
Roles and responsibilities of managers
Change management
Leadership techniques
Empowerment - Teams and Team Processes
Types of teams
Stages of team development
Team-building techniques
Team roles and responsibilities
Team performance and evaluation - ASQ Code of Ethics
Module 2: Strategic Plan Development and Deployment
- Strategic Planning Models
- Business Environment Analysis
Risk Analysis
Market forces
Stakeholder analysis
Technology
Internal capability analysis
Legal and regulatory factors - Strategic Plan Deployment
Tactical plans
Resource allocation and deployment
Organizational performance measurement
Quality in strategic deployment
Module 3: Management Elements and Methods
- Management Elements and Abilities
Roles and responsibilities of leaders
Roles and responsibilities of managers
Change management
Leadership techniques
Empowerment
Risk management
Knowledge management - Communication Skills and Abilities
Communications techniques
Interpersonal skills
Communications in a global economy
Communications and technology - Project Management
Project management basics
Project planning and estimation tools
Measure and monitor project activity
Project documentation - Quality System
Quality mission and policy
Quality planning, deployment and documentation - Quality system effectiveness
- Quality Models and Theories
Quality management standards
Performance excellence models
Other quality methodologies
Quality philosophies
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Module 4: Quality Management Tools
- Problem-Solving Tools
The seven classic quality tools
Basic management and planning tools
Process improvement tools
Innovation and creativity tools
Cost of quality (COQ) - Process Management
Process goals
Process analysis
Lean tools
Theory of constraints (TOC) - Measurement: Assessment and Metrics
Basic statistical use
Sampling
Statistical analysis
Measurement system analysis
Trend and pattern analysis
Process variation
Process capability
Reliability terminology
Module 5: Customer-Focused Organization
- Customer Identification and Segmentation
Internal customers
External customers
Customer segmentation
Qualitative assessment - Customer Relationship Management
Customer needs
Customer satisfaction and loyalty
Customer service principles
Multiple and diverse customer management
Module 6: Supply Chain Management
- Supply Chain Management
Supplier selection and approval
Supplier risk management
Supplier communications
Supplier performance
Supplier improvement
Supplier certification, partnerships, and alliances
Supplier logistics and material acceptance
Module 7: Training and Development
- Training and Development
Training plans
Training need analysis
Training material, development, and delivery
Training effectiveness and evaluation
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Audience Profile
Quality personnel who are preparing for the exam or want to further their professional development along with Quality Auditors, Engineers, and Managers who are interested in a refresher course should attend.
Corporate Training Options
Online Instructor Led
Live, Online Training by top Instructors and practitioners across the globe.
Onsite
Training
Conduct training at the work location you desired.
Classroom Training
The Venue will be ideally located and easy to access with covid-19 SOP's.
Overseas Training
Travel to any desired location for your training.
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