Narrated ‘Ali bin Abi Talib (RA): The Prophet (RA) stood up for a funeral (to show respect) and thereafter he sat down. (Dawud)

Certified Manager of Quality / Organizational Excellence (CMQ/OE)


The CMQ/OE® training course provides a detailed study of the management of quality and organizational excellence based on the “Manager of Quality/Organizational Excellence Body of Knowledge” 2014, published by ASQ, USA.

The course will explain quality management philosophies and principles, including leadership, strategic plan development and deployment, management elements and methods, quality management tools, customer-focused organization, supply chain management, and training and development. Participants will have a thorough understanding of key aspects of quality management and organizational excellence principles and have the skills and knowledge to lead teams to establish, support, and implement organization-wide goals and strategic initiatives.

Training Options

Classroom Training

Online Instructor Led

Onsite Training

Overseas Training

Course Information

Module 1: Leadership

  • Organizational Structures
  • Leadership Challenges

      Roles and responsibilities of leaders
      Roles and responsibilities of managers
      Change management
      Leadership techniques

  • Teams and Team Processes

      Types of teams
      Stages of team development
      Team-building techniques
      Team roles and responsibilities
      Team performance and evaluation

  • ASQ Code of Ethics

Module 2: Strategic Plan Development and Deployment

  • Strategic Planning Models
  • Business Environment Analysis

      Risk Analysis
      Market forces
      Stakeholder analysis
      Internal capability analysis
      Legal and regulatory factors

  • Strategic Plan Deployment

      Tactical plans
      Resource allocation and deployment
      Organizational performance measurement
      Quality in strategic deployment

Module 3: Management Elements and Methods

  • Management Elements and Abilities

      Roles and responsibilities of leaders
      Roles and responsibilities of managers
      Change management
      Leadership techniques
      Risk management
      Knowledge management

  • Communication Skills and Abilities

      Communications techniques
      Interpersonal skills
      Communications in a global economy
      Communications and technology

  • Project Management

      Project management basics
      Project planning and estimation tools
      Measure and monitor project activity
      Project documentation

  • Quality System

      Quality mission and policy
      Quality planning, deployment and documentation

  • Quality system effectiveness
  • Quality Models and Theories

      Quality management standards
      Performance excellence models
      Other quality methodologies
      Quality philosophies

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Module 4: Quality Management Tools

  • Problem-Solving Tools

      The seven classic quality tools
      Basic management and planning tools
      Process improvement tools
      Innovation and creativity tools
      Cost of quality (COQ)

  • Process Management

      Process goals
      Process analysis
      Lean tools
      Theory of constraints (TOC)

  • Measurement: Assessment and Metrics

      Basic statistical use
      Statistical analysis
      Measurement system analysis
      Trend and pattern analysis
      Process variation
      Process capability
      Reliability terminology

Module 5: Customer-Focused Organization

  • Customer Identification and Segmentation

      Internal customers
      External customers
      Customer segmentation
      Qualitative assessment

  • Customer Relationship Management

      Customer needs
      Customer satisfaction and loyalty
      Customer service principles
      Multiple and diverse customer management

Module 6: Supply Chain Management

  • Supply Chain Management

      Supplier selection and approval
      Supplier risk management
      Supplier communications
      Supplier performance
      Supplier improvement
      Supplier certification, partnerships, and alliances
      Supplier logistics and material acceptance

Module 7: Training and Development

  • Training and Development

      Training plans
      Training need analysis
      Training material, development, and delivery
      Training effectiveness and evaluation

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Audience Profile

Quality personnel who are preparing for the exam or want to further their professional development along with Quality Auditors, Engineers, and Managers who are interested in a refresher course should attend.

100% Business Fulfilment

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    Corporate Training Options

    Online Instructor Led

    Live, Online Training by top Instructors and practitioners across the globe.


    Conduct training at the work location you desired.

    Classroom Training

    The Venue will be ideally located and easy to access with covid-19 SOP's.

    Overseas Training

    Travel to any desired location for your training.

    What People say?

    Mohammed Aljbreen Operation Specialist, SAMA

    The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

    Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

    The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

    Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

    The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

    Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

    The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.

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