Certified Manager of Quality / Organizational Excellence (CMQ/OE)

★★★★★ 4.5/5

The CMQ/OE® training course provides a detailed study of the management of quality and organizational excellence based on the “Manager of Quality/Organizational Excellence Body of Knowledge” 2014, published by ASQ, USA.

The course will explain quality management philosophies and principles, including leadership, strategic plan development and deployment, management elements and methods, quality management tools, customer-focused organization, supply chain management, and training and development. Participants will have a thorough understanding of key aspects of quality management and organizational excellence principles and have the skills and knowledge to lead teams to establish, support, and implement organization-wide goals and strategic initiatives.

Training Options

Classroom Training

Online Instructor Led

Onsite Training

Overseas Training

Course Information

Course Syllabus
Who It’s for
FAQs

Module 1: Leadership

Organizational Structures
Leadership Challenges
  Roles and responsibilities of leaders
Roles and responsibilities of managers
  Change management
Leadership techniques
  Empowerment
Teams and Team Processes
Types of teams
Stages of team development
Team-building techniques
Team roles and responsibilities
Team performance and evaluation
ASQ Code of Ethics

Module 2: Strategic Plan Development and Deployment

Strategic Planning Models
Business Environment Analysis
Risk Analysis
Market forces
Stakeholder analysis
  Technology
  Internal capability analysis
  Legal and regulatory factors
Strategic Plan Deployment
Tactical plans
Resource allocation and deployment
Organizational performance measurement
Quality in strategic deployment

Module 3: Management Elements and Methods

Management Elements and Abilities
Roles and responsibilities of leaders
Roles and responsibilities of managers
Change management
Leadership techniques
Empowerment
Risk management
Knowledge management
Communication Skills and Abilities
Communications techniques
Interpersonal skills
Communications in a global economy
Communications and technology
Project Management
Project management basics
Project planning and estimation tools
Measure and monitor project activity
Project documentation
Quality System
Quality mission and policy
Quality planning, deployment and documentation
Quality system effectiveness
Quality Models and Theories
Quality management standards
Performance excellence models
Other quality methodologies
Quality philosophies

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Module 4: Quality Management Tools

Problem-Solving Tools
  The seven classic quality tools
  Basic management and planning tools
  Process improvement tools
  Innovation and creativity tools
  Cost of quality (COQ)
Process Management
  Process goals
  Process analysis
  Lean tools
  Theory of constraints (TOC)
Measurement: Assessment and Metrics
  Basic statistical use
  Sampling
  Statistical analysis
  Measurement system analysis
  Trend and pattern analysis
  Process variation
  Process capability
  Reliability terminology

Module 5: Customer-Focused Organization

Customer Identification and Segmentation
Internal customers
External customers
Customer segmentation
Qualitative assessment
Customer Relationship Management
Customer needs
Customer satisfaction and loyalty
Customer service principles
Multiple and diverse customer management

Module 6: Supply Chain Management

Supply Chain Management
Supplier selection and approval
Supplier risk management
Supplier communications
Supplier performance
Supplier improvement
Supplier certification, partnerships, and alliances
Supplier logistics and material acceptance

Module 7: Training and Development

Training and Development
Training plans
Training need analysis
Training material, development, and delivery
Training effectiveness and evaluation

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Audience Profile

Quality personnel who are preparing for the exam or want to further their professional development along with Quality Auditors, Engineers, and Managers who are interested in a refresher course should attend.

100% Business Fulfilment

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Corporate Training Options

Online Instructor Led

Live, Online Training by top Instructors and practitioners across the globe.

Onsite
Training

Conduct training at the work location you desired.

Classroom Training

The Venue will be ideally located and easy to access with covid-19 SOP's.

Overseas Training

Travel to any desired location for your training.

Why CounselTrain is the best option for Corporate Trainings?

Customized Learning

Business Fulfilment

Industry Expert Trainers

100% ROI

What People say?

Mohammed Aljbreen Operation Specialist, SAMA

The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.