- United Arab Emirates
- Saudi Arabia
- Qatar
- Oman
- Kuwait
- Bahrain
- Pakistan
- Egypt
- Libya
- Afghanistan
- Sudan
- Cyprus
- Fiji
- Ethiopia
- Ghana
- Kenya
- Nigeria
- Mauritius
- South Africa
- Zambia
- Zimbabwe
- Mozambique
- Uganda
- Tanzania
- Angola
- And Growing up
Narrated ‘Ali bin Abi Talib (RA): The Prophet (RA) stood up for a funeral (to show respect) and thereafter he sat down. (Dawud)
The CMQ/OE® training course provides a detailed study of the management of quality and organizational excellence based on the “Manager of Quality/Organizational Excellence Body of Knowledge” 2014, published by ASQ, USA.
The course will explain quality management philosophies and principles, including leadership, strategic plan development and deployment, management elements and methods, quality management tools, customer-focused organization, supply chain management, and training and development. Participants will have a thorough understanding of key aspects of quality management and organizational excellence principles and have the skills and knowledge to lead teams to establish, support, and implement organization-wide goals and strategic initiatives.
Module 1: Leadership
Roles and responsibilities of leaders
Roles and responsibilities of managers
Change management
Leadership techniques
Empowerment
Types of teams
Stages of team development
Team-building techniques
Team roles and responsibilities
Team performance and evaluation
Module 2: Strategic Plan Development and Deployment
Risk Analysis
Market forces
Stakeholder analysis
Technology
Internal capability analysis
Legal and regulatory factors
Tactical plans
Resource allocation and deployment
Organizational performance measurement
Quality in strategic deployment
Module 3: Management Elements and Methods
Roles and responsibilities of leaders
Roles and responsibilities of managers
Change management
Leadership techniques
Empowerment
Risk management
Knowledge management
Communications techniques
Interpersonal skills
Communications in a global economy
Communications and technology
Project management basics
Project planning and estimation tools
Measure and monitor project activity
Project documentation
Quality mission and policy
Quality planning, deployment and documentation
Quality management standards
Performance excellence models
Other quality methodologies
Quality philosophies
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Module 4: Quality Management Tools
The seven classic quality tools
Basic management and planning tools
Process improvement tools
Innovation and creativity tools
Cost of quality (COQ)
Process goals
Process analysis
Lean tools
Theory of constraints (TOC)
Basic statistical use
Sampling
Statistical analysis
Measurement system analysis
Trend and pattern analysis
Process variation
Process capability
Reliability terminology
Module 5: Customer-Focused Organization
Internal customers
External customers
Customer segmentation
Qualitative assessment
Customer needs
Customer satisfaction and loyalty
Customer service principles
Multiple and diverse customer management
Module 6: Supply Chain Management
Supplier selection and approval
Supplier risk management
Supplier communications
Supplier performance
Supplier improvement
Supplier certification, partnerships, and alliances
Supplier logistics and material acceptance
Module 7: Training and Development
Training plans
Training need analysis
Training material, development, and delivery
Training effectiveness and evaluation
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Audience Profile
Quality personnel who are preparing for the exam or want to further their professional development along with Quality Auditors, Engineers, and Managers who are interested in a refresher course should attend.
Live, Online Training by top Instructors and practitioners across the globe.
Conduct training at the work location you desired.
The Venue will be ideally located and easy to access with covid-19 SOP's.
Travel to any desired location for your training.