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AZ-720T00: Azure Support Engineer Troubleshooting Azure Connectivity

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Course Overview

The “Azure Support Engineer Troubleshooting Azure Connectivity” course is a comprehensive training program designed to equip learners with the skills needed to diagnose and resolve a wide range of connectivity issues in Microsoft Azure. This course is structured into six modules, each covering a specific area of troubleshooting within Azure’s complex environment.

Course Prerequisites

To successfully undertake training in the Azure Support Engineer Troubleshooting Azure Connectivity course, the following minimum prerequisites are recommended:

  • Basic understanding of cloud computing concepts and models.
  • Fundamental knowledge of Microsoft Azure services and architecture, including virtual networks, VPNs, and ExpressRoute.
  • Familiarity with Azure Active Directory (Azure AD) and concepts of authentication and authorization.
  • Experience with Windows Server administration, including Active Directory and network configuration.
  • Basic knowledge of network security concepts such as firewalls, Network Security Groups (NSGs), and encryption.
  • Awareness of backup and recovery strategies and how they are implemented in a cloud environment.
  • An understanding of Platform as a Service (PaaS) and common issues related to PaaS deployments.
  • Some experience with PowerShell or Azure CLI for basic administrative tasks.

These prerequisites ensure that learners have the foundational knowledge required to grasp the more advanced troubleshooting techniques that will be covered in the course. It is important to note that while these are the minimum requirements, a more extensive background in IT, networking, and cloud services will enhance the learning experience.

Learning Objectives – What you will Learn in this Azure Support Engineer Troubleshooting Azure Connectivity?

Introduction to Course Learning Outcomes:

The Azure Support Engineer Troubleshooting Azure Connectivity course equips students with the skills to diagnose and remedy a variety of Azure network and connectivity issues, ensuring efficient business operations and continuous service delivery.

Learning Objectives and Outcomes:

  • Troubleshoot and resolve Azure backup and recovery issues, ensuring data protection and business continuity.
  • Diagnose and fix connectivity problems within Azure Virtual Networks (VNets), enhancing network stability.
  • Address Azure name resolution issues to maintain seamless access to applications and services.
  • Resolve point-to-site and site-to-site VPN connectivity challenges, securing remote access and inter-site communication.
  • Troubleshoot Azure ExpressRoute connectivity problems, optimizing private connections to Azure services.
  • Identify and fix issues related to Platform as a Service (PaaS) and its integrations, ensuring reliable service deployment and operation.
  • Diagnose and rectify Azure Active Directory authentication and hybrid authentication issues, ensuring secure identity management.
  • Troubleshoot authorization issues in Azure, preserving appropriate access control and compliance.
  • Resolve Azure network security problems, including those related to Network Security Groups (NSGs) and Azure Firewall, to protect network resources.
  • Address VM connectivity concerns, including the use of Azure Bastion and Just-In-Time (JIT) VM access, to maintain secure and reliable access to virtual machines.

Target Audiance

  • Azure Support Engineers
  • Network Engineers and Administrators
  • Cloud Solutions Architects
  • IT Support Specialists
  • Azure DevOps Engineers
  • Systems Administrators with a focus on cloud services
  • IT Professionals responsible for hybrid environments
  • Security Engineers with a focus on cloud infrastructure
  • Technical Staff involved in cloud migration projects
  • Professionals preparing for Microsoft Azure certification exams

Schedule Dates

AZ-720T00: Azure Support Engineer Troubleshooting Azure Connectivity
06 August 2024 - 08 August 2024
AZ-720T00: Azure Support Engineer Troubleshooting Azure Connectivity
06 November 2024 - 08 November 2024
AZ-720T00: Azure Support Engineer Troubleshooting Azure Connectivity
10 February 2025 - 12 February 2025
AZ-720T00: Azure Support Engineer Troubleshooting Azure Connectivity
12 May 2025 - 14 May 2025

Course Content

  • Module 1 focuses on the critical aspects of business continuity, teaching participants how to troubleshoot backup and recovery issues, ensuring data protection and availability.

  • Module 2 delves into hybrid and cloud connectivity problems, such as troubleshooting VNets, name resolution, VPNs, and Azure ExpressRoute, which are crucial for maintaining a seamless connection between on-premises and cloud resources.

  • Module 3 is targeted at resolving Platform as a Service (PaaS) issues, including service-related and integration challenges that can affect application performance.

  • Module 4 aids in understanding authentication and access control, covering Azure AD, hybrid authentication, and authorization issues, which are essential for securing resources and controlling user access.

  • In Module 5, learners will get a deep dive into network troubleshooting, including Azure network security, NSGs, Azure Firewall, latency, routing, traffic control, and load-balancing issues, which are vital for maintaining robust network infrastructure.

  • Module 6 addresses VM connectivity problems, with a focus on Azure Bastion and JIT VM access, ensuring secure and efficient management of virtual machines.


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