Certified Manager Of Quality/Organizational Excellence (CMQ/OE)

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Course Overview

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process–improvement initiatives – everywhere from small businesses to multinational corporations – that can have a regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.

Target Audiance

  • Individuals who desire to reinforce their skills, knowledge, and capacity to understand the CMQ/OE body of knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence examination.

Schedule Dates

Certified Manager Of Quality/Organizational Excellence (CMQ/OE)
25 March 2024 - 29 March 2024
Certified Manager Of Quality/Organizational Excellence (CMQ/OE)
01 July 2024 - 05 July 2024
Certified Manager Of Quality/Organizational Excellence (CMQ/OE)
07 October 2024 - 11 October 2024
Certified Manager Of Quality/Organizational Excellence (CMQ/OE)
13 January 2025 - 17 January 2025

Course Content

  • Body of knowledge, preparation tips, and suggestions for more effective test-taking

  • Leadership styles
  • Teams and team-building techniques
  • Change management

  • Strategic planning models
  • Business environment analysis
  • Strategic plan deployment
  • Organizational performance measurement

  • Principles of management
  • Management theories, styles, and tools
  • Human resources management
  • Financial management
  • Risk management
  • Communication skills and abilities
  • Project management
  • Project documentation
  • Quality system
  • ISO and other third-party standards
  • Other quality methodologies
  • Quality philosophies

  • The seven classic quality tools
  • Mapping the process
  • Analyzing the process
  • Innovation and creativity tools
  • Lean tools
  • Theory of Constraints (TOC)
  • Basic statistical use
  • Statistical analysis
  • Process capability
  • Qualitative assessment

  • Customer identification and segmentation
  • Internal and external customers
  • Customer needs and the voice of the customer
  • Customer satisfaction and loyalty
  • Basic customer service principles

  • Supplier selection and communications
  • Supplier performance and improvement
  • Supplier certification, partnerships, and alliances

  • Training needs analysis and plans
  • Training material design and delivery
  • Training effectiveness and evaluation


The CMQ/OE Certification from ASQ is a comprehensive certification that not only assesses knowledge in quality management but also evaluates leadership and organizational excellence skills, making it a holistic credential for quality professionals.

The CMQ/OE Certification validates a professional’s ability to lead and manage comprehensive quality programs. It signifies expertise in organizational excellence, strategic planning, and the implementation of quality management principles.

The course covers a range of leadership skills, including strategic planning, change management, team dynamics, and communication, all within the context of achieving organizational excellence through quality management.

While there are no strict prerequisites, individuals are encouraged to have a foundational understanding of quality management concepts. The course is suitable for both experienced quality professionals and those aspiring to leadership roles.

Yes, the ASQ CMQ/OE Certification is recognized globally and holds significant industry standing. ASQ, as a reputable quality organization, lends credibility to the certification, making it a sought-after qualification in the quality and organizational excellence field.

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