Course Overview
ISO 9001 is a standard that outlines the requirements for a quality management system (QMS) in an organization. The purpose of the standard is to help organizations consistently meet customer and regulatory requirements, enhance customer satisfaction, and continually improve their products, services, and processes. The ISO 9000 family is a set of five quality management systems standards that help organizations ensure they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product or service
Learning Options
Target audiences
- Individuals seeking a simplified introduction to quality, quality management, and ISO 9001
- Consultants, advisors, and professionals wishing to get acquainted with ISO 9001 requirements for a QMS
- Personnel responsible for managing, maintaining, and improving the quality of the products and services in an organization
- Professionals aspiring to pursue a career in quality management
Schedule Dates
Curriculum
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Course agenda
- Section 1: Training course objectives and structure
- Section 2: Standards and regulatory frameworks
- Section 3: Fundamental concepts and principles of quality management
- Section 4: An overview of ISO 9001 requirements — Clauses 4 to 10
- Section 5: Preparation for the certification audit
- Section 6: Closing of the training course
ISO 9001 is a standard developed by the International Organization for Standardization (ISO) that outlines the requirements for a QMS in an organization. The standard is based on the Plan-Do-Check-Act (PDCA) cycle and is designed to help organizations enhance their performance and customer satisfaction by consistently meeting customer and regulatory requirements.
Some potential benefits of implementing ISO 9001 include:
Enhanced customer satisfaction and loyalty
Improved product and service quality
Increased efficiency and effectiveness of processes
Reduced waste and errors
Increased employee satisfaction and engagement
Better decision-making based on data and facts
Compliance with regulatory and legal requirements
What are the requirements of ISO 9001?
ISO 9001 certification involves an independent assessment of an organization's QMS against the requirements of the standard. The certification process typically involves a gap analysis, followed by a series of audits to verify that the organization's QMS meets the requirements of the standard. If the QMS is found to be in compliance with the standard, the organization will receive ISO 9001 certification.
Any organization, regardless of its size or sector, can benefit from implementing ISO 9001. The standard is particularly relevant to organizations that want to enhance customer satisfaction, improve product and service quality, and increase the efficiency and effectiveness of their processes.