Course Overview
The ISO/IEC 20000 Lead Auditor course is designed to provide participants with the knowledge and skills required to perform audits of an ISO/IEC 20000-compliant service management system.
During the course, participants will learn how to plan and conduct an audit, gather evidence, and evaluate the effectiveness of an organization’s service management system against the ISO/IEC 20000 standard. Participants will also learn how to prepare audit reports and communicate the findings to stakeholders.
Upon completion of the course, participants will be able to demonstrate their knowledge and skills by completing an exam and obtaining certification as an ISO/IEC 20000 Lead Auditor.
Learning Options
Target audiences
- Auditors seeking to conduct and lead SMS audits
- Managers or consultants seeking to master the SMS audit process
- Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
- Technical experts seeking to prepare organizations for an SMS certification audit
- Expert advisors in service management
Schedule Dates
ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits by widely recognized audit principles, procedures, and techniques.
To perform an audit of an ISO/IEC 2000 a candidate must have a strong combination of analytical and interpersonal skills. Some standard skills that a candidate must have to perform an audit are as follows.
Understanding of the ISO/IEC 20000 standard:
Knowledge of service management processes:
Audit planning and preparation:
Audit techniques and methods
Communication skills
Analytical skills
Ethical conduct
The steps included in ISO/IEC 2000 audit are as follows
Determine the scope of the audit
Develop an audit plan
Conduct a pre-audit review
Perform the audit:
Analyze the findings
Report the findings
Follow-up and verify corrective actions
Obtaining certification as an ISO/IEC 20000 Lead Auditor offers several benefits, including:
Recognition of expertise: Certification as an ISO/IEC 20000 Lead Auditor is a globally recognized qualification that demonstrates an individual's expertise in auditing service management systems against the ISO/IEC 20000 standard.
Career advancement: Certification as an ISO/IEC 20000 Lead Auditor can open up new career opportunities and help individuals advance their careers in the field of service management.
Improved auditing skills: The training and certification process for ISO/IEC 20000 Lead Auditors provides individuals with the knowledge and skills necessary to effectively plan and conduct audits of service management systems.
Enhanced credibility: Certification as an ISO/IEC 20000 Lead Auditor can enhance an individual's credibility and reputation as a service management professional.
Improved organizational performance: The auditing process can help organizations identify areas for improvement in their service management systems and take corrective actions to improve performance and customer satisfaction.