Course Overview
The ISO/IEC 20000 Lead Implementer course is designed for professionals who are responsible for implementing and managing an ISO/IEC 20000-compliant service management system (SMS) in an organization. The course provides participants with the knowledge and skills needed to plan, design, implement, and maintain an ISO/IEC 20000-compliant SMS.
The course covers a wide range of topics related to IT service management and the ISO/IEC 20000 standard, including:
- Introduction to IT service management and the ISO/IEC 20000 standard
- Planning and preparing for ISO/IEC 20000 implementation
- Designing and implementing an ISO/IEC 20000-compliant service management system (SMS)
- Monitoring, measuring, and improving the performance of the SMS
- Conducting internal audits and management reviews of the SMS
- Implementing continual improvement processes in the SMS
Learning Options
Target audiences
- Managers or consultants involved in and concerned with the implementation of a service management system in an organization
- Managers and employees seeking to help their organization meet the service requirements and deliver value
- Project managers, consultants, or expert advisers seeking to master the implementation of a service
- management system based on the requirements of ISO/IEC 20000-1
- Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
- Members of an SMS implementation team
Schedule Dates
The purpose of the ISO/IEC 20000 Lead Implementer course is to provide individuals with the knowledge and skills necessary to plan, design, implement, and maintain an ISO/IEC 20000-compliant service management system (SMS) in an organization. The course is designed for professionals who are responsible for leading the implementation of the ISO/IEC 20000 standard in their organization. Through the course, participants will gain a deep understanding of the ISO/IEC 20000 standard and its requirements, as well as the knowledge and skills needed to implement an ISO/IEC 20000-compliant SMS. Participants will also learn best practices for implementing and managing an SMS, as well as how to address common challenges that organizations face during implementation.
By completing the course, individuals will be prepared to lead the implementation of the ISO/IEC 20000 standard in their organization and ensure that their organization is delivering high-quality IT services that meet the needs of their customers.
The lead implementer plays a critical role in an ISO/IEC 20000 implementation project. Their primary responsibility is to plan, design, implement, and maintain an ISO/IEC 20000-compliant service management system (SMS) in an organization. Some of the key roles and responsibilities of the lead implementer in an ISO/IEC 20000 implementation project include:
Understanding the ISO/IEC 20000 standard:
Planning the implementation
Designing the SMS
Implementing the SMS
Monitoring and measuring the performance of the SMS
Continually improving the SMS:
The duration of the ISO/IEC 20000 Lead Implementer course may vary depending on the training provider and the format of the course. Typically, the course offered by CounselTrain is range from 3 to 5 days, with each day consisting of several hours of training.
There are countless benefits to taking this course like
Enhanced and more polished skills
Improved career opportunities
Increased credibility
Improved organizational performance
Competitive advantage