Microsoft Dynamics 365 Customer Service course covers the core features and functionality of the module and provides hands-on experience in working with the system. The course is designed for individuals who want to learn how to configure and use the Microsoft Dynamics 365 Customer Service module.
Before taking this course, it is recommended that you have a basic understanding of Microsoft Dynamics 365 and its underlying technologies. Additionally, it is helpful to have experience with customer service processes and practices.
The Microsoft Dynamics 365 Customer Service MB-230T01 course is a comprehensive introduction to the customer service module of Dynamics 365. The course provides hands-on experience of working with the system and covers the core features and functionality of the module. Upon completion of the course, you will have a solid understanding of how to configure and use the Microsoft Dynamics 365 Customer Service module to meet specific business needs.
- The target audience for the MB-230T01: Microsoft Dynamics 365 Customer Service training course is customer service professionals and agents, customer service team leads and managers, IT professionals, and system administrators.
- All of these participants should have a basic understanding of how customer service works, as well as an understanding of the basics of customer service software, such as Dynamics 365.
- This training is designed to provide a comprehensive overview of the features and functionalities available with Dynamics 365 Customer Service, as well as best practices and tips for making the most of the software.
- It's also perfect for anyone looking to increase their customer service knowledge and skills while remaining up-to-date on the latest trends in customer service technology.