Course Overview
Target audiences
- The target audience for the MB-230T01: Microsoft Dynamics 365 Customer Service training course is customer service professionals and agents, customer service team leads and managers, IT professionals, and system administrators.
- All of these participants should have a basic understanding of how customer service works, as well as an understanding of the basics of customer service software, such as Dynamics 365.
- This training is designed to provide a comprehensive overview of the features and functionalities available with Dynamics 365 Customer Service, as well as best practices and tips for making the most of the software.
- It's also perfect for anyone looking to increase their customer service knowledge and skills while remaining up-to-date on the latest trends in customer service technology.
Schedule Dates
Curriculum
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Module 1: Work with Cases
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Module 2: Work with entitlements and service level agreements
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Module 3: Work with knowledge management
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Module 4: Create surveys with Customer Voice
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Module 5: Schedule services
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Module 6: Work with Dynamics 365 Customer Service workspaces
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Module 7: Omnichannel for Dynamics 365 Customer Service
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Module 8: Manage analytics and insights
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Module 9: Connected Customer Service
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Module 10: Implement Microsoft Power Platform
The course is designed for individuals who want to learn how to configure and use the Microsoft Dynamics 365 Customer Service module. The course provides an introduction to the module's core features and functionality, and it is structured in a way that allows learners to understand the concepts and apply them in real-world scenarios. To get a solid understanding of how to configure and use the Microsoft Dynamics 365 Customer Service module.
The Microsoft Dynamics 365 Customer Service MB-230T01 course is a 4-day instructor-led training course, which means that it is typically completed over the span of four days.
Yes, a certificate of completion will be awarded after successfully completing the Microsoft Dynamics 365 Customer Service MB-230T01 course. The certificate is issued by Counseltrain technologies - which is recognized globally as a validation of your skills and knowledge in the area of customer service using Dynamics 365. To earn the certificate, you will need to complete all the course modules and pass the final exam with a passing score.
After completing the Microsoft Dynamics 365 Customer Service MB-230T01 course, there are several options for further learning and career advancement. You can take advanced courses as Counseltrian offers advanced courses on Dynamics 365, such as the Dynamics 365 Sales and Dynamics 365 Marketing courses.