Course Overview
Microsoft Dynamics 365 Customer Service course covers the core features and functionality of the module and provides hands-on experience in working with the system. The course is designed for individuals who want to learn how to configure and use the Microsoft Dynamics 365 Customer Service module.
Prerequisites:
Before taking this course, it is recommended that you have a basic understanding of Microsoft Dynamics 365 and its underlying technologies. Additionally, it is helpful to have experience with customer service processes and practices.
Final Word:
The Microsoft Dynamics 365 Customer Service MB-230T01 course is a comprehensive introduction to the customer service module of Dynamics 365. The course provides hands-on experience of working with the system and covers the core features and functionality of the module. Upon completion of the course, you will have a solid understanding of how to configure and use the Microsoft Dynamics 365 Customer Service module to meet specific business needs.
Learning Options
Target audiences
- The target audience for the MB-230T01: Microsoft Dynamics 365 Customer Service training course is customer service professionals and agents, customer service team leads and managers, IT professionals, and system administrators.
- All of these participants should have a basic understanding of how customer service works, as well as an understanding of the basics of customer service software, such as Dynamics 365.
- This training is designed to provide a comprehensive overview of the features and functionalities available with Dynamics 365 Customer Service, as well as best practices and tips for making the most of the software.
- It's also perfect for anyone looking to increase their customer service knowledge and skills while remaining up-to-date on the latest trends in customer service technology.
Schedule Dates
Curriculum
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Module 1: Work with Cases
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Module 2: Work with entitlements and service level agreements
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Module 3: Work with knowledge management
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Module 4: Create surveys with Customer Voice
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Module 5: Schedule services
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Module 6: Work with Dynamics 365 Customer Service workspaces
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Module 7: Omnichannel for Dynamics 365 Customer Service
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Module 8: Manage analytics and insights
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Module 9: Connected Customer Service
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Module 10: Implement Microsoft Power Platform
