ISO/IEC 20000 Foundation

★★★★★ 4.5/5

The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course, you will learn about the various aspects of an SMS, including the context of the organization, top management involvement, and activities, planning, and resources for the SMS, controls, and measures for service delivery activities, performance evaluations, and continual improvement activities.

After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Foundation” credential. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirement for an SMS and allows you to be part of SMS implementation projects.

Training Options

Classroom Training

Online Instructor Led

Onsite Training

Course Information

Course Syllabus
Who It’s for
FAQs

Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certification exam

General Information:

Certification and examination fees are included in the price of the training course
Training material containing over 200 pages of information and practical examples will be given to each participant.
An attendance record worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
In case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date.

Learning Objectives:

By participating in this training course, you will:

Understand the basic service management concepts, definitions, and approaches
Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

Educational Approach:

The training course is participant centered and contains:

Lecture sessions illustrated with graphics, examples, and discussions
Interactions between participants by means of questions and suggestions
Quizzes with similar structure to the certification exam

Audience Profile

Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
Aspiring professionals seeking knowledge about basic concepts of service management
Members of SMS implementation and operation teams
Individuals wishing to pursue a career in service management

100% Business Fulfilment

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Corporate Training Options

Online Instructor Led

Live, Online Training by top Instructors and practitioners across the globe.

Onsite
Training

Conduct training at the work location you desired.

Classroom Training

The Venue will be ideally located and easy to access with covid-19 SOP's.

Overseas Training

Travel to any desired location for your training.

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What People say?

Mohammed Aljbreen Operation Specialist, SAMA

The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.