ISO/IEC 20000 Introduction

4.5/5

ISO/IEC 20000 Introduction is a one-day training course that presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirement for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.

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Training Options

Classroom Training

Online Instructor Led

Onsite Training

Course Information

  • Section 1: Training course objectives and structure
  • Section 2: Standards and regulatory frameworks
  • Section 3: Fundamental concepts and principles of service management
  • Section 4: An overview of ISO/IEC 20000-1 requirements — Clauses 4 to 10
  • Section 5: Preparation for the certification audit
  • Section 6: Closing of the training course

General Information:

  • Training material of over 100 pages of information and practical examples will be provided.
  • An attestation of course completion worth 7 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.

Learning objectives:

By the end of this training course, the participant will be able to:

  • Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
  • Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1

Educational approach:

The training course is participant centered and contains:

  • Essay-type exercises and multiple-choice quizzes
  • Interactions between participants by means of questions and suggestions

Audience Profile

  • Managers and consultants wishing to get introduced to the ISO/IEC 20000-1 requirements for an SMS 
  • Personnel involved in service planning and provision activities
  • Personnel responsible for maintaining and improving the service management capabilities
  • Individuals aspiring to pursue a career in service management

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    Corporate Training Options

    Online Instructor Led

    Live, Online Training by top Instructors and practitioners across the globe.

    Onsite
    Training

    Conduct training at the work location you desired.

    Classroom Training

    The Venue will be ideally located and easy to access with covid-19 SOP's.

    Overseas Training

    Travel to any desired location for your training.

    What People say?

    Mohammed Aljbreen Operation Specialist, SAMA

    The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

    Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

    The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

    Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

    The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

    Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

    The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.

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