ISO/IEC 20000 Lead Auditor

4.5/5

The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures, and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communicate with customers, and conflict resolution. 

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

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Training Options

Classroom Training

Online Instructor Led

Onsite Training

Course Information

  • Day 1: Introduction to Service Management Systems (SMS) and ISO/IEC 20000
  • Day 2: Audit principles, preparation and launching of an audit
  • Day 3: On-site audit activities
  • Day 4: Closing the audit
  • Day 5: Certification Exam

General Information:

  • Certification and examination fees are included in the price of the training course
  • Participants will be provided with the training material containing over 450 pages of explanatory information and practical examples. 
  • An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the course.

Learning objectives:

  • Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000.
  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks.
  • Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011.
  • Learn how to lead an audit and audit team.
  • Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.
  • Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.

Educational approach:

  • Lecture sessions are illustrated with practical questions and examples.
  • Practical exercises include examples and discussions.
  • The participants are encouraged to intercommunicate and engage in discussions and exercises. 
  • Exercise questions are similar to the certification exam questions.

Audience Profile

  • Auditors seeking to perform and lead a Service Management System (SMS) certification audits 
  • Managers or consultants seeking to master a service management system  audit process
  • Individuals responsible for maintaining conformance with SMS requirements
  • Technical experts seeking to prepare for a service management system audit
  • Expert advisors in service management 

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    Corporate Training Options

    Online Instructor Led

    Live, Online Training by top Instructors and practitioners across the globe.

    Onsite
    Training

    Conduct training at the work location you desired.

    Classroom Training

    The Venue will be ideally located and easy to access with covid-19 SOP's.

    Overseas Training

    Travel to any desired location for your training.

    What People say?

    Mohammed Aljbreen Operation Specialist, SAMA

    The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

    Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

    The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

    Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

    The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

    Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

    The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.

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