Explore Our Programmes » IT Management
ITIL v4 Foundation Training and Certification course helps you in taking the primary step towards the understanding of the core ITIL services and ITIL 4 service value system, key elements, and ideas of ITIL. ITIL describes processes, procedures, tasks, and checklists that are neither organization-specific nor technology-specific, but are often applied by a corporation toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to determine a baseline from which it can plan, implement, and measure. it’s wont to demonstrate compliance and to live improvement. With our ITIL 4 training course, you’ll enable a service organization’s competency, capacity, and confidence for action. during a nutshell, ITIL v4 training sessions will assist you to develop a deep understanding a few set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the requirements of business.
ServiceNow Fundamentals is that the to start "> start line for all roles to begin their ServiceNow journey. Whether you're trying to find a fast introduction to the Now Platform or are preparing for your Certified supervisor (CSA) exam, this path is meant to focus on your exact needs. supported your role, you'll decide how far you would like to explore this FREE on demand course.
Interactive lessons, use cases, and hands-on activities guide you thru the core concepts needed to urge started - and therefore the on demand format allows you to figure at your own pace.
ServiceNow Platform Implementation Training enables attendees to successfully implement core ServiceNow functionality to satisfy customer business requirements and is foundational training for implementing line-of-business applications.
This course covers common technical aspects of an implementation and provides practice working as a part of an deployment team. This mix allows attendees to find out tactical skills and responsibilities required supported their role also as develop a holistic view of all team roles and responsibilities.
ServiceNow Platform Implementation Training enables attendees to successfully implement core ServiceNow functionality to satisfy customer business requirements and is foundational training for implementing line-of-business applications.
IT Service Management (ITSM) may be a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and therefore the support and maintenance activities that has got to occur to work and maintain the technology. during this course users will learn the ServiceNow ITSM process lifecycles and therefore the value of ServiceNow ITSM applications for managing IT Services.
This full-day hands-on course provides a solid foundation for developing an agile mindset. It introduces agile principles and methodologies, and uses Atlassian Jira as a tool to practice agile-related concepts. This course is vital because using agile processes and tools without understanding the “why” can cause ineffective teams and processes. This course applies to Cloud and Server / Data Center customers. Attendees are going to be given the choice to use either platform for the hands-on labs.
Attendees who would like to find out to use Jira without learning the agile principles should instead take the Jira Essentials course. The Jira-related content is that the same in both courses.
Anyone who wants to use Jira to create or improve their agile mindset. additionally to an summary of developing an agile mindset, this is an introductory course for Jira. If you have already got a solid understanding of agile methodologies, this course might not be as beneficial to you.
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This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk. you will get hands-on experience performing the foremost crucial configuration tasks to line up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge domain , adding participants, and automating your service desk. The course includes a spread of business use cases to help you in understanding Jira Service Desk administration, and best practices are emphasized for every topic.
This course prepares you to manage and configure projects in Jira and partner effectively with Jira Administrators. It covers all the tasks and best practices utilized in the creation, configuration and maintenance of projects in Jira Software Server. It also covers topics that transcend the scope of what project administrators can do, to offer you a deeper understanding of how project administration is tied to Jira administration and maintaining the health of the system as an entire . While designed for Jira super-users and Project Administrators, it is also an appropriate entry-point for Jira Administrators who decide to earn their Jira Administration Certification within the future.
Jira super-users and Jira Project Administrators.
Introductory to Intermediate
Six months' experience, or more, working in Jira is suggested . Less-experienced users are strongly advised to require advantage of the extra courseware that accompanies most course topics.
The PMI-ACP® certification may be a new credential offered by PMI® for people working in Agile project management environments. The PMI-ACP® certification recognizes an individual’s expertise in using Agile practices in their projects, while demonstrating their increased professional versatility through Agile tools and techniques. the method of earning this credential involves satisfying PMI’s eligibility criterion and spending the exam.
This Program fulfils the PMI® requirement of 21 contact hours which a PMI-ACP®aspirant must have before applying for the PMI-ACP® Certification examination. The Program also aims to coach the participants to be effective Project Managers using Agile methodologies.
The audience for the program are professionals curious about pursuing the PMI ACP® certification examination conducted by Project Management Institute. These include but not limited to Agile Project Managers, Product Owners, Scrum Masters, Scrum Team Members, Participants from Scrum Master Certification Training SCM, Project Sponsors, Project Planners, Quality Staff (Testing and Quality Assurance), Agile Developers / Programmers, Designers, Testers and Project Controller (PMO Office).
An agile project manager emphasizes facilitation, leadership and communication over traditional command-and-control activities. within the Scrum framework, this role is named “ScrumMaster” as a continuing reminder of the differences between agile and traditional project management. The ScrumMaster’s role is to maximise the team’s efforts toward its
This course takes a in-depth check out these concepts using practical world scenarios to successful Agile planning.
The most popular and comprehensive training course (among all other Agile certifications) that gives effective, consistent, and reliable methods to guage SAFe skills, knowledge, and mindsets in large-scale Agile projects. Scaled Agile Framework is meant to enable complex organizations to realize their business goals.
This two-day SAFe DevOps course provides you with the great overview you would like to know the DevOps competencies and accelerate time-to-market. Map the present value stream through your delivery pipeline from idea to cash and identify practices which will eliminate the bottlenecks thereto flow useful .
Everyone is welcome to attend the course without prior knowledge. We do recommend that you simply have taken the Leading SAFe course or are working during a SAFe environment for a few time.