Explore Our Programmes » IT Management

ITIL v4 Foundation Training and Certification course helps you in taking the primary step towards the understanding of the core ITIL services and ITIL 4 service value system, key elements, and ideas of ITIL. ITIL describes processes, procedures, tasks, and checklists that are neither organization-specific nor technology-specific, but are often applied by a corporation toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to determine a baseline from which it can plan, implement, and measure. it’s wont to demonstrate compliance and to live improvement. With our ITIL 4 training course, you’ll enable a service organization’s competency, capacity, and confidence for action. during a nutshell, ITIL v4 training sessions will assist you to develop a deep understanding a few set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the requirements of business.

Audience Profile
  • IT professionals
  • Service managers
  • Service process owners
  • Database Administrators
  • Delivery Professionals
  • Software Professionals
Skills Gained
  • Understand the key concepts of service management
  • Key concepts of making value with services.
  • Key concepts of service relationships.
  • Understand how the ITIL guiding principles can help a corporation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the aim and components of the ITIL service value system
  • Know the aim and key terms of 18 ITIL practices

ServiceNow Fundamentals is that the to start "> start line for all roles to begin their ServiceNow journey. Whether you're trying to find a fast introduction to the Now Platform or are preparing for your Certified supervisor (CSA) exam, this path is meant to focus on your exact needs. supported your role, you'll decide how far you would like to explore this FREE on demand course.

Interactive lessons, use cases, and hands-on activities guide you thru the core concepts needed to urge started - and therefore the on demand format allows you to figure at your own pace.

Skills gained
  • Identify how the features of the Now Platform allow you to digitize the flow of labor across the enterprise.
  • Create a robust foundation for future ServiceNow success.

ServiceNow Platform Implementation Training enables attendees to successfully implement core ServiceNow functionality to satisfy customer business requirements and is foundational training for implementing line-of-business applications.

This course covers common technical aspects of an implementation and provides practice working as a part of an deployment team. This mix allows attendees to find out tactical skills and responsibilities required supported their role also as develop a holistic view of all team roles and responsibilities.

Skills gained

ServiceNow Platform Implementation Training enables attendees to successfully implement core ServiceNow functionality to satisfy customer business requirements and is foundational training for implementing line-of-business applications.

IT Service Management (ITSM) may be a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and therefore the support and maintenance activities that has got to occur to work and maintain the technology. during this course users will learn the ServiceNow ITSM process lifecycles and therefore the value of ServiceNow ITSM applications for managing IT Services.

Skills gained
  • Create and work records through each of the covered ITSM application lifecycles
  • Demonstrate each application lifecycle from a persona viewpoint
  • Articulate the worth and baseline features of every of the ITSM applications
  • Begin considering key decisions to be made during the implementation of ServiceNow ITSM applications
  • Start brooding about the long-term goal of maturing an ITSM practice in ServiceNow

This full-day hands-on course provides a solid foundation for developing an agile mindset. It introduces agile principles and methodologies, and uses Atlassian Jira as a tool to practice agile-related concepts. This course is vital because using agile processes and tools without understanding the “why” can cause ineffective teams and processes. This course applies to Cloud and Server / Data Center customers. Attendees are going to be given the choice to use either platform for the hands-on labs.

Attendees who would like to find out to use Jira without learning the agile principles should instead take the Jira Essentials course. The Jira-related content is that the same in both courses.

Audience profile

Anyone who wants to use Jira to create or improve their agile mindset. additionally to an summary of developing an agile mindset, this is an introductory course for Jira. If you have already got a solid understanding of agile methodologies, this course might not be as beneficial to you.

Skills gained
  • Differentiate conventional and agile processes
  • Describe an agile mindset
  • Identify the differences between kanban and scrum projects
  • Use Jira to arrange , find and report on your work
  • Configure Jira to match your team’s agile processes
Prerequisites

None

This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk. you will get hands-on experience performing the foremost crucial configuration tasks to line up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge domain , adding participants, and automating your service desk. The course includes a spread of business use cases to help you in understanding Jira Service Desk administration, and best practices are emphasized for every topic.

Audience profile
  • Jira Administrators
  • Service Desk Administrators
  • Service Desk Managers
  • Team Managers
  • IT Managers
Skills gained
  • Create a service desk project
  • Set up request types
  • Create queues
  • Create service level agreement (SLA) metrics
  • Link your service desk to a Confluence knowledge domain
  • Add an email account
  • Brand your customer portal and global help desk
  • Add agents, customers, and other Jira users
  • Create and customize automation rules
Prerequisites
  • If you're solely liable for fixing a Jira Service Desk project, there are not any prerequisites.
  • If you're also liable for fixing Jira company-wide, you ought to have completed Jira Administration Part 1 or have equivalent experience.

This course prepares you to manage and configure projects in Jira and partner effectively with Jira Administrators. It covers all the tasks and best practices utilized in the creation, configuration and maintenance of projects in Jira Software Server. It also covers topics that transcend the scope of what project administrators can do, to offer you a deeper understanding of how project administration is tied to Jira administration and maintaining the health of the system as an entire . While designed for Jira super-users and Project Administrators, it is also an appropriate entry-point for Jira Administrators who decide to earn their Jira Administration Certification within the future.

Audience profile

Jira super-users and Jira Project Administrators.

Skills gained

Introductory to Intermediate

Prerequisites

Six months' experience, or more, working in Jira is suggested . Less-experienced users are strongly advised to require advantage of the extra courseware that accompanies most course topics.

PMI-ACP® Agile Practitioner Certification Training

The PMI-ACP® certification may be a new credential offered by PMI® for people working in Agile project management environments. The PMI-ACP® certification recognizes an individual’s expertise in using Agile practices in their projects, while demonstrating their increased professional versatility through Agile tools and techniques. the method of earning this credential involves satisfying PMI’s eligibility criterion and spending the exam.

This Program fulfils the PMI® requirement of 21 contact hours which a PMI-ACP®aspirant must have before applying for the PMI-ACP® Certification examination. The Program also aims to coach the participants to be effective Project Managers using Agile methodologies.

Audience profile

The audience for the program are professionals curious about pursuing the PMI ACP® certification examination conducted by Project Management Institute. These include but not limited to Agile Project Managers, Product Owners, Scrum Masters, Scrum Team Members, Participants from Scrum Master Certification Training SCM, Project Sponsors, Project Planners, Quality Staff (Testing and Quality Assurance), Agile Developers / Programmers, Designers, Testers and Project Controller (PMO Office).

Skills gained
  • Prepare to Pass the PMI Agile Certified Practitioner [PMI-ACP®] Exam
  • Walk through the whole Agile Development Lifecycle end to finish
  • Compare Agile development practices to the classical approaches for project management
  • Learn how to create self-organizing high performing teams
  • Learn world techniques for planning, estimating and prioritizing requirements in an Agile way
  • Learn how to interact your business customers and delight them through early and frequent delivery useful
  • Learn about the key Agile Project management processes of Product Backlog, Sprint Planning, Sprint Reviews and Retrospectives, along side other factors like Prioritizations using different techniques
 

Scrum Certification Training Course

An agile project manager emphasizes facilitation, leadership and communication over traditional command-and-control activities. within the Scrum framework, this role is named “ScrumMaster” as a continuing reminder of the differences between agile and traditional project management. The ScrumMaster’s role is to maximise the team’s efforts toward its

Skills gained
  • Describe the Scrum framework to others
  • Explain the difference between the Scrum framework and other methods
  • Be a successful ScrumMaster for a Scrum team
  • Help a Scrum team plan successfully
  • Create a private plan for the longer term

Agile Testing

This course takes a in-depth check out these concepts using practical world scenarios to successful Agile planning.

  • How to test Agile / Scrum development projects
  • Understand how the common challenges within the traditional development
  • The difference between Agile Testing Method and traditional waterfall testing method
  • What is Scrum? Scrum testing
  • Test methodology for Agile / Scrum projects
  • Agile Test Approach
  • Agile Testing Lifecycle
  • Agile Testing process
  • Role of Testers in Agile software testing projects
  • Test Planning in Agile projects
  • Describe the Agile / Scrum framework
  • Test case development
  • Release planning
  • What is a Sprint / Timebox
  • Sprint / Timebox planning
  • Estimating Tools and Techniques
  • Prioritization using MoSCoW and Business Value
  • Report Test Progress
  • Plan testing activities
  • Identify Testing Constraints and obstacles impacting testing during the daily scrum
  • Agile testing method
  • Test Driven Development
  • Risk based testing in agile project
  • Monkey testing in agile project
  • Regression testing in agile project
  • Priority testing
  • Manual testing in agile
  • Automation testing in agile
  • Software and tools for agile projects
  • Testing metrics for agile projects
  • Agile testing tools and techniques
  • Task board
  • Kanban
  • Test reporting
  • Understand the aim of a test strategy on an agile project.
  • Identify and define the project quality expectations and acceptance criteria
  • Estimate the testing effort using story points for release planning and time based for iteration planning
  • Learn how to use estimating techniques: sizing, relativity, rule of thumb and poker planning.
  • Using a Backlog of user stories, estimates, constraints and an outlined development & test process, plan the resourcing of test activities for iteration
  • Differentiate between a release burn-down chart and an iteration burn-down chart
  • Create an agile task board supported a given agile development and test process and typical project progress information
  • Calculate team velocity supported given measures for an agile project
  • Understand how the Test Driven Development (TDD) approach to code implementation is applied
  • Understand how the tester can support Test Driven Design and what value this may add
  • Understand the necessity for continuous integration and therefore the way this may impact on your testing and the environments
  • Comprehend the connection between version management and therefore the testing activities required to mitigate these
  • Learn how to try to to Defect management in an Agile project
  • Understand why it's essential to possess test automation within an Agile project
  • Given a user story and specified project constraints, be ready to identify
  • appropriate non-functional testing techniques
  • Understand how tools can support an Agile project
  • Understand what additional skills an Agile tester requires over and above those of a standard tester
  • Identify the risks involved once you scale Agile to deliver large projects and what you'll do to mitigate them

Leading SAFe® 5 Agilist Certification Training

The most popular and comprehensive training course (among all other Agile certifications) that gives effective, consistent, and reliable methods to guage SAFe skills, knowledge, and mindsets in large-scale Agile projects. Scaled Agile Framework is meant to enable complex organizations to realize their business goals.

Audience Profile
  • Chief military officer
  • Portfolio Manager, Consultant
  • Business Analyst, Agile Coach
  • Solution or Systems Architect
  • CIO, Engineer, Project Manager
  • Team Lead, Release Train Engineer
  • Program Manager Change Agent
  • Vice President, Scrum Master
Skills Gained
  • Leading SAFe Certification Introduction
  • Understanding SAFe Principles
  • Empowering a Lean Portfolio
  • Experiencing program increment (PI) Planning
  • Leading the Lean-Agile Enterprise
  • Embracing a Lean-Agile Mindset
  • Building large solutions using development methodology
  • Exploring, Executing, and Releasing Value
  • Creating high-performance teams and programs
  • After learning the above topics, you'll be qualified for Leading SAFe Agilist Certification.

Scaled Agile Framework: SAFe DevOps (SDP)

This two-day SAFe DevOps course provides you with the great overview you would like to know the DevOps competencies and accelerate time-to-market. Map the present value stream through your delivery pipeline from idea to cash and identify practices which will eliminate the bottlenecks thereto flow useful .

Audience Profile
  • All members of an Agile Release Train
  • Development Managers, Engineering Managers
  • Configuration Managers, Release Managers
  • Development Leads, Developers, UI/UX Developers
  • Infrastructure Architects, System Architects
  • Product Managers, Product Owners
  • System Administrators, DBAs, InfoSec
  • QA Managers, Testers
  • Release Train Engineers, Scrum Masters
Skills Gained
  • Mapping your Continuous Delivery Pipeline
  • Gaining alignment with Continuous Exploration
  • Building quality with Continuous Integration
  • Reducing time-to-market with Continuous Deployment
  • Delivering Business Value with Release on Demand
Prerequisites

Everyone is welcome to attend the course without prior knowledge. We do recommend that you simply have taken the Leading SAFe course or are working during a SAFe environment for a few time.