ITIL V4 Foundation Certification

★★★★★ 4.5/5

ITIL V4 Foundation introduces learners to understand and improve an IT-enabled enterprise. This ITIL certification will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle with IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions and a practical understanding of the key concepts, common language, principles, and practices that enable prosperous management of modern IT-enabled services. This 2 days course will also prepare delegates for the ITIL Foundation Certificate Examination and is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This course is focused on exam preparation and you will get a certification of the ITIL V4 Foundation.

Training Options

Classroom Training

Online Instructor Led

Onsite Training

Course Information

Course Syllabus
Who It’s for
FAQs

Module 1: Course Introduction

Course Overview
Course Learning Objectives
Course Structure
Introduction to IT Service Management in the Modern World
Structure and Benefits of ITIL 4
Case Study: Axle Car Hire
Exam Details

Module 2: Service Management: Key Concepts

Intent and Context
Value and Value Co-Creation
Value: Services, Products, and Resources
Service Relationships
Value: Outcomes, Costs and Risks

Module 3: The Guiding Principles

Identifying Guiding Principles
Topics Covered
The Seven Guiding Principles
Applying the Guiding Principles

Module 4: The Four Dimensions of Service Management

The Four Dimensions
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors and the Pestle Mode

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Module 5: Service Value System

Overview of Service Value System
Overview of the Service Value Chain

Module 6: Continual Improvement

Introduction to Continual Improvement
The Continual Improvement Model
Relationship between Continual Improvement and Guiding Principles

Module 7: Overview of ITIL Practices

Purpose of ITIL Practices
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practice

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Target Audience

Job roles that can take up ITIL v4 training include, but are not limited to:

IT Managers
IT Project Managers
Network Operators
IT Suppliers
Help Desk Managers
Incident Managers
System Analysts
System Administrators
Security Managers
IT Operations Manager
Database Administrators
IT Professionals who are part of ITSM improvement tasks
Anybody who wants to gain knowledge of the all-new ITIL 4 best practices
Anybody who is looking to clear their ITIL 4 Foundation certification exam

Q: What will be the learning objectives of the ITIL V4 Foundation?

A: Some of the key objectives are to understand the concept of ITIL service management, how ITIL guiding principles can help an organization adopt and adapt ITIL service management, understand the four dimensions of ITIL service management, the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect and lastly to learn the various ITIL practices and how they contribute to value chain activities

Q: Who Should take this ITIL V4 Foundation course?

A: This course is designed for the basic understanding of the ITIL framework and for those who want to understand how ITIL can be used to enhance IT service management especially the IT professionals or others working within an organization that has adopted ITIL.

Q: What does ITIL 4 stand for?

A: ITIL stands for Information Technology Infrastructure Library which is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT services within a business.

Q: Who is the ITIL Foundation course for?

A: ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in assisting their organization embraces the new benefits management culture.

100% Business Fulfilment

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Corporate Training Options

Classroom Training

Customized to your Team’s needs

Onsite Training

Deliver at your Work Location

Online Instructor Led

Connect Online from Anywhere

Why CounselTrain is the best option for Corporate Trainings?

Customized Learning

Business Fulfilment

Industry Expert Trainers

100% ROI

What People say?

Mohammed Aljbreen Operation Specialist, SAMA

The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.

Mohammed Aljbreen Operation Specialist, SAMA

The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.

ITIL v4 Foundation Certification Corporate Training

Join the Corporate Training for ITIL v4 Foundation Certification from world class industry experts focused on Business Fulfillment with post training support.

Course Provider: Organization

Course Provider Name: CounselTRain

Editor's Rating:
4.5