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ITIL V4 Foundation Certification

4.5/5

ITIL V4 Foundation introduces learners to understand and improve an IT-enabled enterprise. This ITIL certification will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle with IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions and a practical understanding of the key concepts, common language, principles, and practices that enable prosperous management of modern IT-enabled services. This 2 days course will also prepare delegates for the ITIL Foundation Certificate Examination and is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This course is focused on exam preparation and you will get a certification of the ITIL V4 Foundation. 

Training Options

Classroom Training

Online Instructor Led

Onsite Training

Course Information

 Module 1: Course Introduction

  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Introduction to IT Service Management in the Modern World
  • Structure and Benefits of ITIL 4
  • Case Study: Axle Car Hire
  • Exam Details

Module 2: Service Management: Key Concepts

  • Intent and Context
  • Value and Value Co-Creation
  • Value: Services, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs and Risks

Module 3: The Guiding Principles

  • Identifying Guiding Principles
  • Topics Covered
  • The Seven Guiding Principles
  • Applying the Guiding Principles

Module 4: The Four Dimensions of Service Management

  • The Four Dimensions
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and the Pestle Mode

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 Module 5: Service Value System

  • Overview of Service Value System
  • Overview of the Service Value Chain

 Module 6: Continual Improvement

  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles

 Module 7: Overview of ITIL Practices

  • Purpose of ITIL Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice

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Target Audience

Job roles that can take up ITIL v4 training include, but are not limited to:
  • IT Managers
  • IT Project Managers
  • Network Operators
  • IT Suppliers
  • Help Desk Managers
  • Incident Managers
  • System Analysts
  • System Administrators
  • Security Managers
  • IT Operations Manager
  • Database Administrators
  • IT Professionals who are part of ITSM improvement tasks
  • Anybody who wants to gain knowledge of the all-new ITIL 4 best practices
  • Anybody who is looking to clear their ITIL 4 Foundation certification exam

Q: What will be the learning objectives of the ITIL V4 Foundation?

A: Some of the key objectives are to understand the concept of ITIL service management, how ITIL guiding principles can help an organization adopt and adapt ITIL service management, understand the four dimensions of ITIL service management, the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect and lastly to learn the various ITIL practices and how they contribute to value chain activities

Q: Who Should take this ITIL V4 Foundation course?

A: This course is designed for the basic understanding of the ITIL framework and for those who want to understand how ITIL can be used to enhance IT service management especially the IT professionals or others working within an organization that has adopted ITIL.

Q: What does ITIL 4 stand for?

A: ITIL stands for Information Technology Infrastructure Library which is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT services within a business.

Q: Who is the ITIL Foundation course for?

A: ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in assisting their organization embraces the new benefits management culture.

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    Corporate Training Options

    Classroom Training

    Customized to your Team’s needs

    Onsite Training

    Deliver at your Work Location

    Online Instructor Led

    Connect Online from Anywhere

    What People say?

    Mohammed Aljbreen Operation Specialist, SAMA

    The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

    Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

    The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

    Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

    The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

    Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

    The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.

      Mohammed Aljbreen Operation Specialist, SAMA

      The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

      Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

      The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

      Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

      The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

      Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

      The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.

        ITIL v4 Foundation Certification Corporate Training

        Join the Corporate Training for ITIL v4 Foundation Certification from world class industry experts focused on Business Fulfillment with post training support.

        Course Provider: Organization

        Course Provider Name: CounselTRain

        Editor's Rating:
        4.5

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