ITIL V4 Foundation introduces learners to understand and improve an IT-enabled enterprise. This ITIL certification will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle with IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions and a practical understanding of the key concepts, common language, principles, and practices that enable prosperous management of modern IT-enabled services. This 2 days course will also prepare delegates for the ITIL Foundation Certificate Examination and is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This course is focused on exam preparation and you will get a certification of the ITIL V4 Foundation.
Module 1: Course Introduction
Module 2: Service Management: Key Concepts
Module 3: The Guiding Principles
Module 4: The Four Dimensions of Service Management
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Module 5: Service Value System
Module 6: Continual Improvement
Module 7: Overview of ITIL Practices
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Q: What will be the learning objectives of the ITIL V4 Foundation?
A: Some of the key objectives are to understand the concept of ITIL service management, how ITIL guiding principles can help an organization adopt and adapt ITIL service management, understand the four dimensions of ITIL service management, the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect and lastly to learn the various ITIL practices and how they contribute to value chain activities
Q: Who Should take this ITIL V4 Foundation course?
A: This course is designed for the basic understanding of the ITIL framework and for those who want to understand how ITIL can be used to enhance IT service management especially the IT professionals or others working within an organization that has adopted ITIL.
Q: What does ITIL 4 stand for?
A: ITIL stands for Information Technology Infrastructure Library which is a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT services within a business.
Q: Who is the ITIL Foundation course for?
A: ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in assisting their organization embraces the new benefits management culture.
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