Cisco Certified Support Technician (CCST) IT Support (100-140)

Momii QA is building a knowledge-based economy, and technology sits at the heart of that plan. Under Oman Vision 2040 and the National Programme for Digital Economy, the Sultanate aims to raise the digital economy’s share of GDP from 2% in 2021 to 10% by 2040. Every government service moved online, and every business digitised adds devices, accounts, and users who need dependable support. The Cisco Certified Support Technician (CCST) IT Support (100-140) course prepares Omani professionals to provide it.

The programme covers the full 100-140 exam blueprint with an emphasis on how organisations in Oman actually operate. Many run distributed teams across ports, logistics hubs, energy sites and regional offices, so the course gives special weight to remote support tools, mobile device management, cloud storage and identity services such as Active Directory and Microsoft Entra ID. Participants also master hardware troubleshooting, network diagnostics, Windows and macOS support, security awareness, and clear ticket documentation.

The credential is a practical step for national talent. It has no prerequisites, Cisco offers the exam in Arabic and English, and it can be taken online or at a Pearson VUE test centre. For Omani graduates and diploma holders, it opens doors to first-line IT roles, and for employers, it provides an objective, Cisco-verified benchmark when building and Omanising support teams.

Course objectives

On completing this course, participants will be able to:

• Run an efficient help desk workflow, prioritising tickets by SLA and tracking performance against KPIs.
• Resolve user issues methodically with Cisco’s eight-step troubleshooting process, from defining the problem to documenting the fix.
• Safely install, upgrade and diagnose PC components, ports, cables and peripherals used in enterprise and government environments.
• Manage user access with Active Directory, Microsoft Entra ID, group policy, password resets and MFA.
• Troubleshoot wired and wireless connectivity, DHCP, DNS, and IP addressing issues using ipconfig, ping, tracert, and nslookup.
• Support Windows, macOS, iOS and Android users, including BitLocker recovery, safe mode, backups and mobile device management.
• Identify phishing, malware, and social engineering attempts and handle personal and confidential data in line with PDPL-aware company policy.
• Provide remote support and use knowledge bases and AI tools responsibly to research and resolve issues faster.
• Prepare for and pass the Cisco 100-140 exam in English or Arabic.