ITIL 4 Leader: Digital and IT Strategy (DITS)

Most organisations no longer ask whether technology matters to their strategy. The harder questions are which digital opportunities to pursue, how to respond when a competitor or new technology changes the market, and how to make sure IT investment actually delivers business value. These are leadership questions, and they rarely have a single right answer.

ITIL 4 DITS training in Saudi Arabia gives senior business and IT executives a structured way to answer them. ITIL 4 Leader: Digital and IT Strategy brings ITIL concepts to a strategic level. Learners work through crafting a digital vision and strategy, assessing it, putting it into practice, responding to disruption, managing strategic risk in volatile conditions, evolving service delivery models, leading organisational change, improving customer experience and developing digital leadership. The course prepares candidates for the PeopleCert DITS exam and is one of two modules toward the ITIL 4 Strategic Leader designation.

Course Structure and Key Details

ITIL 4 Leader: Digital and IT Strategy is typically delivered over three days as classroom or live virtual training, with self-paced eLearning offered by some accredited providers. It is built around discussion, case study work and practical exercises, because strategy is learned best by applying it to realistic situations.

The first day introduces the case study used throughout the course and reviews key ITIL concepts and guiding principles. Learners then explore digital and IT strategy concepts, analyse the external and internal environment of an organisation, and look at what it takes to keep an organisation viable as conditions change.

The second day focuses on strategic approaches, risk and opportunity. Learners compare ways an organisation can respond to digital disruption, consider strategic risk management in VUCA environments, and work on defining a digital strategy, including how to craft a digital vision and assess whether a strategy is sound.

The third day turns to implementation. Learners look at operationalising strategy, evolving service delivery models, driving organisational change, optimising customer experience and cultivating the digital leadership needed to carry the strategy through.

To sit the exam, candidates need an ITIL v3 certification, ITIL 4 Foundation or the ITIL 4 Managing Professional certificate, as well as training through an accredited training organisation or ITIL official eLearning. At least three years of IT managerial experience is recommended. The exam has 30 multiple-choice questions, lasts 60 minutes, is closed-book, and requires 70% to pass.

Course Objectives

• Craft a digital vision and strategy aligned with business objectives.
• Assess a digital strategy against the organisation’s internal and external environment.
• Operationalise strategy so it shapes day-to-day decisions.
• Respond to digital disruption with suitable strategic approaches.
• Manage strategic risk in VUCA environments.
• Evolve service delivery models to support digital goals.
• Drive organisational change and optimise customer experience.
• Cultivate digital leadership across the organisation.