Narrated ‘Ali bin Abi Talib (RA): The Prophet (RA) stood up for a funeral (to show respect) and thereafter he sat down. (Dawud)

Total Quality Management (TQM)


What is total quality management (TQM)? Total quality management (TQM) is a customer-oriented process that aims for the continuous improvement of business operations.

Total Quality Management training course will help you to learn how to escape from the distractions and interruptions of daily work activities and concentrate on learning. TQM is a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Training Options

Classroom Training

Online Instructor Led

Onsite Training

Overseas Training

Course Information

Module 1 – Overview of Total Quality Management

  • Definition
  • History
  • Critical success factors

Module 2 – Principles of Total Quality Management

  • Commitment from management
  • Employee empowerment
  • Continuous improvement
  • Customer focus
  • Process-centred
  • Integrated system
  • Strategic and systematic approach
  • Fact-based decision making
  • Effective communication

Module 3 – Phases of Total Quality Management

  • Planning phase
  • Doing phase
  • Checking phase
  • Acting phase

Module 4 – Tools for Total Quality Management

  • Benchmarking
  • Failure analysis
  • PDCA (Plan–do–check–act) cycle
  • Process management
  • Product design control
  • Statistical process control

Module 5 – Elements of Total Quality Management

  • Ethics
  • Integrity
  • Trust
  • Training
  • Teamwork
  • Leadership
  • Recognition
  • Communication

Module 6 – Benefits of Total Quality Management

  • Increased awareness of quality culture organization-wide
  • Special emphasis on teamwork
  • Commitment towards continuous improvement
  • Cost and defect reduction
  • Increased customer satisfaction

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Module 7 – Steps to Implement a Total Quality Management System

  • Identify the need for change
  • Clarify vision and mission with management and employees
  • Survey key customer groups
  • Identify critical success factors (CSFs)
  • Map major processes/sub-processes
  • Train and re-train employees
  • Develop improvement plan
  • Measure and report

Module 8 – Challenges to Total Quality Management

  • Constraints by quality culture
  • Autocratic style of leadership
  • Lack of employee commitment
  • Improper channel of communication
  • Quality certifications regarded as bureaucratic exercise
  • Problems identifying customer needs

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Audience Profile

  • Operations managers responsible for managing projects and operations within the organisation
  • Quality managers responsible for ensuring adherence to quality standards in terms of operations as well as product and/or service delivery
  • Human resource professionals and other stakeholders involved in building a quality-sensitive culture
  • Senior leaders of an organisation who need to understand the importance of training employees on total quality management
  • Internal and external auditors who need to ensure that the systems set up for quality management are delivering the desired results
  • Any other professional who would like to know more about total quality management

Q: What is total quality management TQM?

A: Total Quality Management (TQM) is a management framework based on the idea that an organization can build long-term success by including all its members, from low-level workers to its highest-ranking executives, focusing on improving quality and, thus, delivering customer satisfaction.

Q: What are some of the major benefits of TQM?

A: The benefits of Total Quality Management are that it strengthened its competitive position, adaptability to changing or emerging market conditions, and to environmental and other government regulations with higher productivity that enhances the market image, elimination of defects and waste, reduces costs, and better cost management, and higher profitability.

Q: What does total quality management do?

A: TQM manages all activities and tasks needed to maintain a desired level of excellence within a business and its operations. It includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement measures.

Q: What is total quality management certification?

A: The total Quality Management (TQM) concept is a system of management that will ensure long-term success that is based on the satisfaction of customers. Training in TQM will help you learn to utilize a mix of strategies, data, and efficient communication to incorporate the quality of your company.

Upcoming Schedule

What People say?

Mohammed Aljbreen Operation Specialist, SAMA

The Clarity of the Content was very good. The explanation of the trainer with in-depth knowledge in a proper flow really impressed me to give 5 star rating.

Arindam Chakraborty Systems Specialist, King Abdullah University of Sciences & Technology

The Instructor was really impressive. Clear cut explanation of every topic he covered with real time scenarios.

Sher Afzal Khan Cloud Engineer, Cloud 9 Networks

The Trainer and the Course Material, both are good. Good flow of explanation with simple examples. The complete training was focused on current industry challenges.

Jawed Ahmad Siddiqui Sr. System Administrator, Saudi Ceramics

The Trainer’s presentation was impressed me to continue the course till end. Never feel bore till the entire sessions. She studied our mindset and follows.

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    Office No- 306, 3rd floor, Galadari Mazda building, Dubai Airport Road, Garhoud, Dubai, UAE.

    +971 4 385 4500


    Office No- 306, 3rd floor, Galadari Mazda building, Dubai Airport Road, Garhoud, Dubai, UAE.

    +971 4 385 4500


    Office No- 306, 3rd floor, Galadari Mazda building, Dubai Airport Road, Garhoud, Dubai, UAE.

    +971 4 385 4500


    Office No- 306, 3rd floor, Galadari Mazda building, Dubai Airport Road, Garhoud, Dubai, UAE.

    +971 4 385 4500


    Office No- 306, 3rd floor, Galadari Mazda building, Dubai Airport Road, Garhoud, Dubai, UAE.

    +971 4 385 4500