Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

Communication platforms are among the most business-critical systems an organisation runs, and many are in the middle of change. Legacy telephony is giving way to IP and cloud calling, desktop clients are being replaced, and leaders expect secure, cost-effective services that scale with the business. The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) course prepares IT teams to manage that change with confidence.

The course gives teams a shared, standardised foundation across the full Cisco collaboration estate. On-premises, participants learn to run Cisco Unified Communications Manager (CUCM) clusters, automate user onboarding through LDAP, provision devices at scale, manage voicemail with Cisco Unity Connection, and connect to service providers through Cisco Unified Border Element (CUBE). In the cloud, they work with Webex Calling, Webex Control Hub, Cloud Connected UC, and the move from Cisco Jabber to the Webex App, building the in-house capability to plan and support migration.

Governance and cost control are built in. Modules on calling privileges, call permissions and toll fraud prevention help protect organisations from unauthorised and expensive calls, while role-based access control, single sign-on and certificate management support strong security practice. Quality of Service (QoS) training ensures the network gives voice and video the priority they need.

Every participant also prepares for Cisco exam 350-801, which earns the Cisco Certified Specialist – Collaboration Core credential and forms the core of CCNP Collaboration and CCIE Collaboration. For organisations, a certified team brings consistent processes, faster troubleshooting and greater confidence when introducing new collaboration services. We deliver this programme to IT teams and professionals across Tanzania.

Course objectives

Participants will leave the course able to:

1. Operate CUCM clusters reliably, including clustering options, upgrades and day-to-day administration.
2. Automate user and device onboarding with LDAP synchronisation, self-provisioning and bulk provisioning tools.
3. Plan the move from Cisco Jabber to the Webex App and connect on-premises systems to the cloud with Cloud Connected UC.
4. Enforce calling policies with calling privileges, call permissions and toll fraud prevention on CUCM and Webex Calling.
5. Connect the organisation to service providers through CUBE and Cisco IOS XE voice gateways.
6. Apply role-based access control, single sign-on, and certificate management across collaboration services.
7. Maintain consistent voice and video quality with an end-to-end QoS strategy.