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Certified IT Asset Manager (CITAM)

  • 4.9(45,337 Rating)

Duration

3 days

Upcoming Batch

16 March 2026

Batch Options

4 hours & 8 hours

Language

English/ Arabic
Overview Schedule Dates Course Content FAQs

Course Overview

In harmony with the IAITAM Best Practices Library (“IBPL”), the CITAM Course is structured to provide a comprehensive understanding. Participants will gain insights into the entirety of the ITAM Program and acquire a foundational strategy for initiating or enhancing their organization’s ITAM efforts. Spanning a concentrated three-day duration, the course is full of informative content and real-world scenarios, all intended to enhance the effectiveness and efficiency of your ITAM Program. The CITAM Certification holds the potential to significantly elevate the credibility of both you and your ITAM Program.

Benefits:

  • Professional Recognition: Gain a respected certification that validates your expertise and skills in IT asset management, enhancing your professional credibility.
  • Career Advancement: Improve your career prospects and opportunities for advancement within the field of IT asset management and related roles.
  • Increased Earning Potential: Certified professionals often command higher salaries due to their specialized skills and knowledge in IT asset management.
  • Comprehensive Knowledge: Develop a deep understanding of IT asset management principles, practices, and tools, allowing you to manage IT assets more effectively.
  • Practical Skills: Acquire practical skills in managing the lifecycle of IT assets, from procurement to disposal, ensuring efficient and compliant asset management.

Pre-requisites:

CITAM Prerequisites

  • A bachelor’s degree in IT, business management, or a related discipline is often required, though specific educational requirements may vary.
  • Candidates must have a minimum number of years (usually 3-5 years) of relevant experience in IT asset management or related fields.
  • Completion of approved training courses or workshops in IT asset management, covering key principles and practices.

Topics Covered Include:

  • IAITAM and the Mission
  • ITAM Code of Ethics
  • Defining Primary Roles in an ITAM Program
  • IAITAM’s 12 KPAs
  • Relationships, Dependencies, and Benefits
  • KPA Interdependencies
  • Roles and Responsibilities
  • Creating Dynamic Job Descriptions for the ITAM Program
  • The Role of a Program Manager
  • Project Management Relationship Triangle
  • Sample Projects by KPA
  • Prioritization and the ITAM Program
  • Lifecycle Management
  • Process Building Best Practices
  • Gaining Executive Buy-in
  • Business Case Template
  • Maturity Assessment
  • ITAM as a Core Business Function

Target Audiance

  • Implementing IT Management Collaboration (CITAM) Core Technologies is crucial for professionals in Dubai aiming to streamline organizational processes.
  • Understanding the core technologies involved in CITAM empowers IT management teams to enhance collaboration and efficiency.
  • Dubai's dynamic business landscape necessitates adeptness in CITAM core technologies to stay competitive and meet evolving demands.
This course includes:
  • Soft copy of Courseware
  • Certificate of Course Complition
  • Experienced and Professional Trainer
  • Lab and Exercises During Training
  • Sample Questions for Exam Prepration
  • Mock Test on the Last Day of Training
  • Exam Registration Guidance
  • 5-Star Training Environmment
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Name

Schedule Dates

16 March 2026 - 18 March 2026
Certified IT Asset Manager (CITAM)
22 June 2026 - 24 June 2026
Certified IT Asset Manager (CITAM)
28 September 2026 - 30 September 2026
Certified IT Asset Manager (CITAM)
28 December 2026 - 30 December 2026
Certified IT Asset Manager (CITAM)

Course Content

  • IAITAM and the Mission
  • ITAM Code of Ethics
  • Defining Primary Roles in an ITAM Program
  • IAITAM’s 12 KPAs
  • Relationships, Dependencies, and Benefits
  • KPA Interdependencies
  • Roles and Responsibilities
  • Creating Dynamic Job Descriptions for ITAM Programs
  • The Role of a Program Manager
  • Project Management Relationship Triangle
  • Sample Projects by KPA
  • Prioritization and the ITAM Program
  • Lifecycle Management
  • Process Building Best Practices
  • Gaining Executive Buy-in
  • Business Case Template
  • Maturity Assessment
  • ITAM as a Core Business Function

FAQs

CITAM stands for Collaborative IT Asset Management. It’s a system that helps organizations effectively manage their IT assets by facilitating collaboration among various IT stakeholders. It’s important because it ensures better asset visibility, improved decision-making, and cost optimization in IT operations.

The core technologies involved in CITAM implementation typically include asset management software, IT service management (ITSM) tools, configuration management databases (CMDB), and integration platforms for data exchange between different IT systems.

In Dubai, where many businesses are rapidly adopting digital technologies, CITAM offers several advantages such as enhanced regulatory compliance, streamlined IT operations, reduced risk of asset-related incidents, and improved resource utilization, which are crucial for maintaining competitiveness in the market.

Challenges may include resistance to change from IT staff, data quality issues during initial integration, ensuring compatibility and interoperability of existing IT systems, and the need for comprehensive training to ensure the adoption and effective utilization of CITAM tools.

Implementation typically involves assessing current IT asset management processes, selecting appropriate CITAM tools, customizing them to meet specific organizational needs, integrating CITAM with existing IT systems, training staff, and continuously monitoring and optimizing the CITAM framework.

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