Privacy Policy

Scope of this policy

This privacy policy (the “Policy” or the “Privacy Policy”) describes how Counseltrain Technologies collects, uses, consults, or otherwise processes an individual’s, Personal Data. Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at learning@counseltrain.com. In all cases described in this Policy, Counseltrain Technologies will process your data as a Data Controller.

We are committed to protecting the privacy of our users and customers. This Privacy Policy is especially directed at:

• visitors and subscribers of the websites of Counseltrain;
• natural persons contacting us through the contact or other forms available on the websites;
• subscribers to our newsletter(s);
• users signing in to use our services;
• users signing in to download the course calendar;

This Privacy Policy is intended to inform you how we gather, define, and use information that could identify you, such as your name, email address, address, other contact details, online identifiers, or other information that you provide to us when using our websites or when relying on our services. Please take a moment to read this Privacy Policy carefully. This policy is to be read as consistent with the Cookie Policy.

This policy includes a description of your data protection rights, including a right to object to some of the processing activities we carry out.

Contacting Us

If you have general questions about any of your desired courses or how to contact Customer Service for assistance, please send us an email at learning@counseltrain.com. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

The purpose of the Website is to create a learning platform for professionals involved in the Counseltrain who would like to publish and/or assess content.

As part of our effort to create this online community, we receive and store information about you such as:

a) Personal Information

Content published in Counseltrain is accessible to all visitors.

b) Other Information 

Because we seek to create a vibrant learning platform, there may be opportunities for you to provide information to our Website. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share. Therefore, we cannot and do not guarantee that you will not be viewed by unauthorized persons.

c) Non-personal information

We automatically track and collect certain non-personal information such as Website navigation data, Internet Protocol (“IP”) addresses, timestamps, and URLs. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve you and our Counseltrain community.

d) Correspondence information

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on our Website, we may store such information on our servers.

e) Payment Information

To protect you against fraud, unauthorized transactions (such as money laundering), claims, and other liabilities, we only collect an identification number and order details which enable us to match each user to the payments he makes. We do not collect credit card information.

We allow our third-party payment vendor to collect information to collect fees from users on the Website. We do not have access to the payment information that you provide to our third-party payment vendor and this information is subject to the privacy policy of the third-party payment vendor. For more information regarding what payment information our third-party payment vendor collects and how it uses this information, please see their privacy policy.

What personal information do we process? 

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Counseltrain and the Services, the choices you make, and the products and features you use. 

Do we process any sensitive personal information? 

We do not process sensitive personal information.

Do we receive any information from third parties? 

We do not receive any information from third parties.

How do we process your information? 

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. 

In what situations and with which parties do we share personal information? 

We may share information in specific situations and with specific third parties. 

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

How do you exercise your rights? 

The easiest way to exercise your rights is by filling out our data subject request form available here at www.counseltrain.com, or by contacting us. We will consider and act upon any request by applicable data protection laws.

Want to learn more about what Counseltrain does with any information we collect? Click here to review the notice in full.

Use of Information

We use your information to provide, analyze, administer, enhance, and personalize our services and marketing efforts, to process your registration, your orders, and your payments, and to communicate with you on these and other topics. For example, we use the information to :

1. We use your Information to resolve disputes; troubleshoot problems; help promote safe matching; collect fees owed; measure consumer interest in Services; inform you about offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; and as otherwise described to you at the time of collection. We may compare and review your Information for errors, omissions, and accuracy.
2. We use your e-mail to send you system e-mails about the functionality of our Website that you cannot opt-out from and you will have to receive if you want to use our Website. If you want to stop receiving our system e-mails, you will have to deactivate your Account by contacting learning@counseltrain.com. 
3. We use your e-mail associated with your Account to send you newsletters and promotions in conjunction with your use of our Services. If you do not wish to receive newsletters you may unsubscribe by clicking the unsubscription link in the newsletter e-mail. We may also send you newsletters that include third-party offers. If you do not wish to receive these third-party offers, you may unsubscribe by clicking the unsubscription link in the newsletter e-mail.
4. We may use your Business Information to provide benchmark analysis and aggregate statistics. This particular Business Information will be anonymized, will not contain personal identification, and will not be transferred or sold to third parties in any way or format that identifies you.
5. We use Website navigation data to operate and improve the Website. We may also use Website navigation data alone or in combination with your Business Information to provide aggregated information about Counseltrain.
6. We collect the IP Addresses to track when you use our Website. We use IP Addresses to monitor the regions from which you navigate our Website and sign up to use our Services. Your IP address is also registered for statistical purposes and to better our advertising and layout of the Website. In specific, we use your IP Addresses for the following reasons:

a) Send the most appropriate advertising based on geographic area or information derived from your IP address. Many IP addresses are commonly associated with Internet service providers, universities, or major corporations in specific regions or localities. Aggregate information derived from IP addresses may also be reported to advertisers.

b) Estimate the total number of Internet users visiting our Website from specific countries or regions of the world.

    7. However, if we decide to share such information, you shall be notified and shall have the option to opt-out from providing us with your personal information above for this purpose.

We do not transfer, sell or rent your Business Information to third parties for their marketing purposes other than what is stated in this Privacy Policy. We request only the information that we need to operate our Services and improve our Website’s user experience. We do not use your Information to create any advertising creative.

Use of Business Information by other third parties

1. We do not partner with any third-party advertising networks to either display advertising on our Website or to manage our advertising on other Websites. However, anonymously track your internet usage by various means, for example, through the use of cookies.
2. We make reasonable efforts to make sure that our users, who use our Services, will use the information available to them solely for learning-related purposes. However, we cannot control their use of that information outside this scope and we are not responsible for such unauthorized uses.
3. Counseltrain reserves its right to share your Information with a third party in case of sale merger, control changes, reorganization, or liquidation of the Company. All actions will naturally be completed in compliance with applicable laws of personal data and privacy.

Our legal basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect and use it. We will normally collect personal information from you where we need the personal information to perform a contract with you (for example to provide our services to you), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example our direct marketing activities by your preferences).

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person (for example to prevent payment fraud or confirm your identity).

For questions about our use of your personal information (including the legal basis and transfer mechanisms we rely on) please contact our Data Protection Office/Privacy Office by mail at: learning@counseltrain.com.

Protection of Information

We use reasonable administrative, logical, physical, and managerial measures to safeguard your personal information against loss, theft, and unauthorized access, use, and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. Indicatively :

1. All our employees, independent contractors, and vendors have executed non-disclosure agreements, which provide explicit confidentiality protections. Any employee, independent contractor, or vendor who violates such privacy and/or security policies is subject to possible termination and civil and/or criminal prosecution.
2. We do not make any of your Information available to third parties for their marketing purposes. Our software runs on individual servers and no data given or collected is shared with other social media platforms.

If however, we share your Information with third parties, we will notify you. Please note that no transmission over the internet can guarantee confidentiality and non-disclosure, and as such, you transmit at your own risk.

3. We use robust security measures to protect data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of data. When the Services are accessed using the internet, Secure Socket Layer (SSL) technology protects your Information, using both server authentication and data encryption. These technologies help ensure that your Information is safe, secure, and only available to you and to whom you have granted access.
4. We do not tolerate Spam. To report CounselTrain-related spam, please contact us at learning@counseltrain.com. You may not use our communication tools to send spam or otherwise send content that would violate our TOS. We may check for spam, viruses, phishing attacks, and other malicious activity or illegal or prohibited content of the Website, but we will not permanently store messages sent through these tools.
5. We do our utmost to secure communications and data storage to protect the confidentiality of your Information against loss and interception by third parties. However, it is important to know that there is no zero risk of loss or interception by others of your Information. You are responsible for maintaining the security and confidentiality of your Account’s username and password.

Storage of Information

We save your Information in our database to improve our Website and user experience and by our TOS. If you wish that your Business Information be permanently deleted from our database when you stop using our Services, please notify us at learning@counseltrain.com.  

Counseltrain Technologies is a UAE company. If you are located outside the UAE and choose to provide information to us, CounselTrain transfers your Information to our servers in the UAE. The UAE may not have the same data protection laws as the country in which you initially provided the Information. When we transfer your Information to the UAE, we will protect it as described in this Privacy Policy. By visiting our Website or providing CounselTrain with your Information, you fully understand and unambiguously consent to this transfer, processing, and storage of your Information in the UAE.

Information and Rights

Once you have provided your Personal Data, you have several rights, which you can in principle exercise free of charge, subject to statutory exceptions. These rights may be limited, for example, if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information that we are required by law to keep or have compelling legitimate interests in keeping. To exercise any of your rights, you can file a request here learning@counseltrain.com.

Should you have unresolved concerns, you have the right to lodge a complaint with a Supervisory Authority where you live or where you believe a breach may have occurred. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant Supervisory Authority.

1. Right to withdraw consent

Wherever we rely on your consent, you will be able to withdraw that consent at any time you choose and at your own initiative by logging into your account on our website (if you have one) or by contacting us at help@counseltrain.com. The withdrawal of your consent will not affect the lawfulness of the collection and processing of your data based on your consent up until the moment where you withdraw your consent.

2. Right to access and rectify your data

You have the right to access, review, and rectify your Personal Data. You may be entitled to ask us for a copy of your information, to review or correct it if you wish to rectify any information like your name, email address, passwords, and/or any other preferences, you can easily do so by contacting us here learning@counseltrain.com. You may also request a copy of the Personal Data processed as described in this Privacy Policy.

3. Right to erasure

You have the right to the erasure of your Personal Data processed by us as described in this Privacy Policy in case it is no longer needed for the purposes for which the Personal Data was initially collected or processed or in the event you have withdrawn your consent or objected to processing as described in this Privacy Policy and no other legal ground for processing applies. Should you wish to have your Personal Data erased, please file a request here at learning@counseltrain.com.

4. Right to restriction of processing

Under certain circumstances, you may ask us to restrict the processing of your Personal Data. This is for example the case when you contest the accuracy of your Personal Data. In such an event, we will restrict the processing until we can verify the accuracy of your data. Should you wish to have your Personal Data restricted, please file a request here at learning@counseltrain.com.

5. Right to object to processing

Under certain circumstances, you may object to the processing of your Personal Data, including where your Personal Data is processed for direct marketing purposes. If you no longer want to receive certain communications from us via email, simply click the unsubscription link in any of our emails.

6. Right to data portability

Where you have provided your data directly to us and where the processing is carried out by automated means and based on your consent or the performance of a contract between you and us, you have the right to receive the Personal Data processed about you in a structured, commonly used and machine-readable format, and request portability of your Personal Data.

Other Websites

Counseltrain’s website may contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices, and terms of use, which we recommend you read carefully. In addition, you may encounter third-party applications that interact with CounselTrain services.

Changes to this Privacy Policy

We reserve the right to modify and update this Privacy Policy from time to time. We will bring these changes to your attention should they be indicative of a fundamental change to the processing or be relevant to the nature of the processing or be relevant to you and impact your data protection rights.

Data Retention

We retain your Personal Data for as long as is required to fulfill the activities set out in this Privacy Policy, for as long as otherwise communicated to you, or for as long as is permitted by applicable law.

Applicable Law

The regulation policy consists of certain frameworks and categories regarding the services, which must be taken into consideration by service providers to ensure the security of the user and protect end-users from harmful websites containing materials that are contrary to the religious and ethical values of the UAE. When such a transfer happens, we ensure that it takes place by this policy. For any complaints that cannot be resolved with us directly and fall within the scope of the legislation, we have chosen to cooperate with the relevant Data Protection Authority.

Cookies And Other Tracking Technologies

We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Updates To This Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Contact Us About This Notice

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at learning@counseltrain.com.