Course Overview
In the 21st century we have more effective ways of communicating than in the past, yet good quality communication is on decline. The ability to communicate effectively is the most important skill we have in our professional and personal lives. Managers and professionals at all levels must rely upon sound communication for effective working relationships. These abilities will strengthen your relationships, help you to resolve conflicts, and increase your capacity to solve problems and handle situations with a flexible, genuine and self-confident approach and build collaborative relationships based on trust and respect. This Effective Communication Program is a highly practical course to give you an opportunity to apply the techniques covered. To enable to express ideas effectively, clearly, and concisely; and to apply these skills to a wide range of communication.
Learning Options
Schedule Dates
Curriculum
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Module 1: INTRODUCTION AND OVERVIEW
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Module 2: BUILDING SELF-AWARENESS
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Module 3: COMMUNICATING VISUALLY - It’s Not What You Say, It’s How You Say It.
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Module 4: COMMUNICATING VOCALLY AND VERBALLY
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Module 5: LISTENING SKILLS
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Module 6: Communicating Non-Verbally
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Module 7: MAKING AN IMPACT
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Module 8: LISTENING SKILLS
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Module 9: Communication Problems
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Module 10: Writing Effective E-mail Messages