MS-4014-A: Build a foundation to build AI agents and extend Microsoft 365 Copilot

Course Overview

MS-4014-A: Build a Foundation to Build AI Agents and Extend Microsoft 365 Copilot is an advanced, industry-focused training designed for IT professionals, developers, and business technologists who want to harness the power of AI agents within the Microsoft 365 ecosystem.

This course provides participants with the knowledge and practical skills to design, develop, and extend AI-powered agents that integrate seamlessly with Microsoft 365 applications using Copilot capabilities. Learners will explore the architecture of AI agents, discover how Copilot enhances productivity, and gain hands-on experience in extending these agents to meet organisational workflows and automation requirements.

Through practical exercises and real-world scenarios, participants will learn to create intelligent solutions that can automate tasks, enhance collaboration, support decision-making, and deliver measurable business value. The course also emphasises responsible AI practices, security, and governance to ensure enterprise-ready deployment.

Course Objectives & Learning Outcomes:

Understand the core principles and architecture of AI agents in Microsoft 365
Build foundational AI agents that integrate with Microsoft 365 Copilot
Extend Copilot functionality to automate workflows and enhance productivity
Apply natural language processing and AI reasoning to solve business challenges
Design AI agents that interact with Microsoft 365 applications, APIs, and connectors
Implement governance, security, and compliance in AI agent development
Optimise agent performance, scalability, and maintainability
Leverage AI insights to support decision-making and collaboration
Integrate AI agents with enterprise workflows and business processes
Demonstrate best practices in deploying AI solutions responsibly and ethically

Prerequisites:

Students should have basic functional experience with Microsoft 365 services.

Flexible Training Options to
Meet Your Needs

We know the importance of flexibility in the success of learning and professional development. This is the reason CounselTrain provides a variety of delivery options for all IT training offered in the UAE to ensure access and convenience for each learner.

Select the method that best suits your needs.

Online Instructor-Led Training

Learn from the comfort of your workplace or at home through live virtual sessions led by expert trainers.

Classroom Training

Participate in interactive, face-to-face training in our top 5-star training facilities in Dubai

Onsite Training

Learn a customized curriculum in your workplace to ensure the most impact and team participation.

Overseas Training

Participate in our international training sessions and improve your abilities with world-class instructors.

Target Audiance

This course is ideal for developers, IT professionals, business technologists, solution architects, and consultants working with Microsoft 365. It is also suitable for those who want to build AI-driven productivity solutions using Copilot and integrate intelligent automation into enterprise workflows.

Schedule Dates

11 May 2026

MS-4014-A: Build a foundation to build AI agents and extend Microsoft 365 Copilot

17 August 2026

MS-4014-A: Build a foundation to build AI agents and extend Microsoft 365 Copilot

23 November 2026

MS-4014-A: Build a foundation to build AI agents and extend Microsoft 365 Copilot

01 March 2027

MS-4014-A: Build a foundation to build AI agents and extend Microsoft 365 Copilot

Course Content

Introduction to Copilot’s logical architecture
Key components of Microsoft 365 Copilot
Service and tenant-level architecture overview
Extending Copilot with plugins and Microsoft Graph connectors

Introduction to Copilot extensibility
Overview of agents, declarative agents, and custom engine agents
Add knowledge with Microsoft Graph connectors
Add skills with plugins

Why and how to extend Microsoft 365 Copilot
Evaluate extensibility options and development approaches
Review available tools
Learn how companies are extending Copilot
Understand how to ensure data privacy and security

Add and configure external data connections
Set search schema attributes
Schedule refreshes and monitor performance

Understand what declarative agents are and how they work
Identify use cases for custom knowledge and custom actions

Manage agents through the Microsoft 365 admin center
Enable/disable extensibility
Apply data access controls based on organizational needs

FAQs

AI agents in Microsoft 365 are intelligent systems capable of autonomously performing tasks, reasoning over data, and interacting with users or other applications. They are important because they enhance productivity, automate repetitive workflows, and enable organisations to leverage AI for business decision-making, collaboration, and efficiency.

You will gain practical skills in designing AI agents, integrating them with Microsoft 365 applications, extending Copilot functionality, automating business workflows, applying AI reasoning, and

Yes. Participants will learn to implement security measures, access controls, privacy safeguards, and compliance policies while building AI agents. The course emphasises ethical AI development and responsible deployment practices to ensure organisational data is protected.

Yes, business technologists, solution architects, and analysts with minimal coding experience can benefit from this course. While technical skills help, the course provides foundational knowledge and demonstrates how AI agents and Copilot can be leveraged in a business context.

Participants can pursue roles such as AI Solutions Developer, Microsoft 365 AI Consultant, Productivity Engineer, Digital Transformation Specialist, or Intelligent Automation Architect. Mastery of AI agents and Copilot extension opens opportunities for leading AI-driven business initiatives and enterprise automation projects.

MS-4014-A: Build a foundation to build AI agents and extend Microsoft 365 Copilot

Course Overview

Course Objectives & Learning Outcomes:

Prerequisites: