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MB-280T01-A: Configure Dynamics 365 customer experience model-driven apps

  • 4.9(7,095 Rating)

Duration

1 day

Upcoming Batch

04 May 2026

Batch Options

4 hours & 8 hours

Language

English / Arabic
Overview Schedule Dates Course Content FAQs

Course Overview

MB-280T01-A: Configure Dynamics 365 Customer Experience Model-Driven Apps is a comprehensive, industry-focused training course designed for professionals seeking to implement, configure, and optimise Dynamics 365 Customer Experience (CX) solutions.

This course provides participants with the knowledge and practical skills to build model-driven apps that streamline business processes, enhance customer engagement, and improve operational efficiency. Learners will explore the architecture of Dynamics 365, understand the capabilities of model-driven apps, and gain hands-on experience in configuring entities, forms, views, dashboards, business rules, and automation workflows.

Designed for business analysts, functional consultants, IT professionals, and Dynamics 365 practitioners, this course ensures participants can deliver high-value customer experience solutions while adhering to best practices in security, data governance, and system customisation.

Course Objectives & Learning Outcomes:

By the end of this course, participants will be able to:

  • Understand the fundamentals of Dynamics 365 Customer Experience and model-driven apps
  • Configure entities, fields, relationships, and forms to align with business requirements
  • Build and customise views, dashboards, and business process flows for operational efficiency
  • Implement automation through business rules, workflows, and Power Automate integration
  • Manage security roles, access permissions, and data governance policies
  • Integrate model-driven apps with other Microsoft Power Platform tools
  • Troubleshoot and optimise apps for performance, usability, and scalability
  • Apply best practices for deployment, testing, and change management
  • Translate business requirements into functional solutions using Dynamics 365
  • Deliver a seamless, data-driven customer experience to enhance engagement and satisfaction

Prerequisites:

  • Familiarity with Microsoft Power Apps and basic data modeling concepts
  • Understanding of Dynamics 365 Sales, Customer Insights, and the customer experience suite
This course includes:
  • Soft copy of Courseware
  • Certificate of Course Complition
  • Experienced and Professional Trainer
  • Lab and Exercises During Training
  • Sample Questions for Exam Prepration
  • Mock Test on the Last Day of Training
  • Exam Registration Guidance
  • 5-Star Training Environmment
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Name

Schedule Dates

04 May 2026
MB-280T01-A: Configure Dynamics 365 customer experience model-driven apps
10 August 2026
MB-280T01-A: Configure Dynamics 365 customer experience model-driven apps
16 November 2026
MB-280T01-A: Configure Dynamics 365 customer experience model-driven apps
22 February 2027
MB-280T01-A: Configure Dynamics 365 customer experience model-driven apps

Course Content

  • Create and manage environments in Dataverse
  • Create tables in Dataverse
  • Manage tables in Dataverse
  • Create and manage columns within a table in Dataverse
  • Work with choices in Dataverse
  • Load/export data and create data views in Dataverse
  • Connect to other data in a Power Apps canvas app

  • Create a relationship between tables in Dataverse
  • Define and create business rules in Dataverse
  • Create and define calculation or rollup columns in Dataverse

  • Customize the command bar
  • Common command bar scenarios
  • Advanced command bar concepts

  • Visualize data with Dataverse views
  • Use Power Query to load data in Dataverse
  • Use Microsoft Word and Excel templates with Dataverse
  • Export data from Dataverse and use Microsoft Excel to edit records
  • Use Azure and external tools to manipulate data

FAQs

A model-driven app in Dynamics 365 is a type of application designed to provide a structured, data-centric experience for users. Unlike canvas apps, model-driven apps are built on the Common Data Service (Dataverse) and automatically generate UI components based on the underlying data model. This ensures that businesses can quickly deploy scalable solutions that improve efficiency, standardise processes, and enhance customer engagement.

This course is ideal for functional consultants, business analysts, IT professionals, Dynamics 365 developers, and CRM administrators who are responsible for implementing or maintaining Dynamics 365 Customer Experience solutions. It is also suitable for professionals aiming to enhance their technical expertise in configuring model-driven apps to support business goals.

You will gain hands-on experience in configuring entities, forms, views, dashboards, business process flows, and automation rules. Participants will also learn to manage security roles, integrate model-driven apps with other Microsoft solutions, and optimise apps for usability, performance, and governance.

By learning to configure model-driven apps effectively, participants can deliver streamlined, user-friendly applications that provide accurate and timely customer information. This enables faster decision-making, personalised interactions, and automated processes, all of which enhance overall customer satisfaction and business efficiency.

The course uses real-world business case studies and practical labs to simulate typical Dynamics 365 implementations. Participants learn to translate business requirements into functional solutions, manage data effectively, and configure apps that solve everyday challenges in sales, service, marketing, and operations.

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