Total Quality Management (TQM) Certification

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Course Overview

Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.

Target Audiance

  • Operations managers responsible for managing projects and operations within the organization.
  • Quality managers responsible for ensuring adherence to quality standards in terms of operations as well as product and/or service delivery.
  • Senior leaders of an organization who need to understand the importance of training employees on total quality management.
  • Internal and external auditors who need to ensure that the systems set up for quality management are delivering the desired results.
  • Human resource professionals and other stakeholders involved in building a quality-sensitive culture.

Schedule Dates

Total Quality Management (TQM) Certification
11 March 2024 - 15 March 2024
Total Quality Management (TQM) Certification
17 June 2024 - 21 June 2024
Total Quality Management (TQM) Certification
23 September 2024 - 27 September 2024
Total Quality Management (TQM) Certification
23 December 2024 - 27 December 2024

Course Content

  • Definition
  • History
  • Critical success factors

  • Commitment from management
  • Employee empowerment
  • Continuous improvement
  • Customer focus
  • Process-centered
  • Integrated system
  • Strategic and systematic approach
  • Fact-based decision making
  • Effective communication

  • Planning phase
  • Doing phase
  • Checking phase
  • Acting phase

  • Benchmarking
  • Failure analysis
  • PDCA (Plan–do–check–act) cycle
  • Process management
  • Product design control
  • Statistical process control

  • Ethics
  • Integrity
  • Trust
  • Training
  • Teamwork
  • Leadership
  • Recognition
  • Communication

  • Increased awareness of quality culture organization-wide
  • Special emphasis on teamwork
  • Commitment towards continuous improvement
  • Cost and defect reduction
  • Increased customer satisfaction

  • Identify the need for change
  • Clarify vision and mission with management and employees
  • Survey key customer groups
  • Identify critical success factors (CSFs)
  • Map major processes/sub-processes
  • Train and re-train employees
  • Develop improvement plan
  • Measure and report

  • Constraints by quality culture
  • Autocratic style of leadership
  • Lack of employee commitment
  • Improper channel of communication
  • Quality certifications regarded as bureaucratic exercise
  • Problems identifying customer needs


Obtaining a TQM certification demonstrates your commitment to implementing and managing quality initiatives within your organization, enhancing your skills to contribute to overall business excellence.

The course typically covers key TQM principles, methodologies, and tools such as process management, continuous improvement, customer focus, leadership, and employee involvement.

Yes, TQM Certification is recognized globally. Organizations worldwide value professionals who are certified in Total Quality Management, as it indicates a commitment to quality standards and continuous improvement practices.

TQM Certification may have an expiration date, and professionals may need to renew their certification periodically. Renewal requirements often include continuing education, professional development, or demonstrating ongoing involvement in quality management initiatives. It’s essential to check with the certifying body for specific renewal criteria.

The TQM Certification course is typically open to professionals at various levels in an organization, including managers, quality assurance professionals, and those involved in process improvement.

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