Course Overview
Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience, and ensuring that employees are up to speed with training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
Learning Options
Target audiences
- Operations managers responsible for managing projects and operations within the organization.
- Quality managers responsible for ensuring adherence to quality standards in terms of operations as well as product and/or service delivery.
- Senior leaders of an organization who need to understand the importance of training employees on total quality management.
- Internal and external auditors who need to ensure that the systems set up for quality management are delivering the desired results.
- Human resource professionals and other stakeholders involved in building a quality-sensitive culture.
Schedule Dates
Curriculum
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Module 8 – Challenges to Total Quality Management
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Module 1 – Overview of Total Quality Management
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Module 2 – Principles of Total Quality Management
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Module 3 – Phases of Total Quality Management
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Module 4 – Tools for Total Quality Management
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Module 5 – Elements of Total Quality Management
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Module 6 – Benefits of Total Quality Management
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Module 7 – Steps to Implement a Total Quality Management System
Total Quality Management (TQM) is a management technique based on the idea that all “employees continuously improve their ability to provide on-demand products and services that customers will find of particular value.”
Customer focus, employee involvement, integrated system, process-centric approach, systematic flow, continual efforts, fact-based decision-making, and relationship management are the eight principles of TQM.
Implementing TQM can lead to a range of benefits, including improved customer satisfaction, increased employee engagement and motivation, improved process efficiency and effectiveness, and increased profitability. TQM can also help organizations to achieve and maintain a competitive advantage in their industry.
TQM provides the quality assurance that customers will get what they expect, as well as a process for managing unsatisfied customers, making needed corrections and preventing similar reoccurrences. Explore the tools you need to achieve TQM.
