Course Overview
Target audiences
- Auditors seeking to perform and lead QMS audits in behalf of certification bodies
- Professionals wishing to adopt PECB’s AMS2 Methodology for conducting audits
- Individuals responsible for maintaining conformity to the requirements of ISO 9001
- Technical experts seeking to prepare for a QMS audit
Schedule Dates
ISO 9001 is a standard developed by the International Organization for Standardization (ISO) that outlines the requirements for a QMS in an organization. The standard is based on the Plan-Do-Check-Act (PDCA) cycle and is designed to help organizations enhance their performance and customer satisfaction by consistently meeting customer and regulatory requirements.
Some potential benefits of implementing ISO 9001 include:
Enhanced customer satisfaction and loyalty
Improved product and service quality
Increased efficiency and effectiveness of processes
Reduced waste and errors
Increased employee satisfaction and engagement
Better decision-making based on data and facts
Compliance with regulatory and legal requirements
What are the requirements of ISO 9001?
ISO 9001 certification involves an independent assessment of an organization's QMS against the requirements of the standard. The certification process typically involves a gap analysis, followed by a series of audits to verify that the organization's QMS meets the requirements of the standard. If the QMS is found to be in compliance with the standard, the organization will receive ISO 9001 certification.
Any organization, regardless of its size or sector, can benefit from implementing ISO 9001. The standard is particularly relevant to organizations that want to enhance customer satisfaction, improve product and service quality, and increase the efficiency and effectiveness of their processes.