Implementing Cisco Collaboration Core Technologies (CLCOR) v1.2

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Course Overview

The Implementing Cisco Collaboration Core Technologies (CLCOR) v1.2 course is a comprehensive program designed to provide IT professionals with the skills and knowledge necessary to implement and maintain Cisco Collaboration solutions. The course covers infrastructure and design, focusing on key design elements of Cisco Collaboration architecture as described in the SRND/PA, the purpose and configuration of Edge devices like Expressway and Cisco Unified Border Element, and troubleshooting network components. Learners will delve into protocols, codecs, and endpoints, addressing SIP conversations, codec negotiations, and deployment of SIP endpoints. The course also explores call signaling over IP networks, Cisco Unified Communications Manager LDAP, and Cisco IOS XE Gateway and Media Resources, equipping participants with the ability to configure voice gateway elements and ISDN PRI/BRI and troubleshoot related issues. With a strong emphasis on quality of service (QoS), the course teaches learners to identify and solve quality issues for voice and video, understand QoS requirements, and implement class models and DiffServ values for collaboration. Additionally, the course covers various collaboration applications including Cisco Unity Connection, Cisco Jabber, and Webex, as well as call control features such as globalized call routing and toll fraud prevention. Upon completion, participants will be able to effectively manage and optimize Cisco Collaboration solutions, ensuring high-quality communication experiences. The CLCOR course is ideal for professionals seeking to enhance their collaboration technology expertise or preparing for the CCNP Collaboration certification.

Learning Objectives and Outcomes:

  • Understand and describe the Cisco Collaboration architecture’s design elements, including the role of Edge devices like Expressway and CUBE.
  • Configure and troubleshoot network components to support and optimize Cisco Collaboration solutions.
  • Analyze and resolve elements of a SIP conversation, ensuring effective communication and collaboration.
  • Select and configure appropriate collaboration codecs for various scenarios and perform codec negotiations.
  • Deploy and troubleshoot SIP endpoints, enhancing collaboration endpoint reliability.
  • Implement Cisco Unified Communications Manager digit analysis, globalized call routing, and toll fraud prevention.
  • Define and apply Quality of Service (QoS) requirements to maintain voice and video quality across the network.
  • Configure voice gateways, ISDN PRI/BRI, and MGCP, and identify suitable media resources for collaboration deployments.
  • Deploy and configure collaboration applications like Cisco Unity Connection and Cisco Jabber, including mailbox setup and call handlers.
  • Establish an understanding of collaboration edge architecture and the configuration of security features to protect against toll fraud.

Course Prerequisites

To ensure that our learners have the best chance of success in the Implementing Cisco Collaboration Core Technologies (CLCOR) v1.2 course, we recommend that they come equipped with certain foundational knowledge and skills. Below are the minimum prerequisites for those who wish to undertake this training:

  • Basic understanding of networking concepts, including LANs, WANs, switching, and routing fundamentals.
  • Familiarity with basic network security concepts.
  • Working knowledge of Cisco IOS networking and concepts.
  • Fundamental knowledge of IP telephony and Voice over IP (VoIP) principles.
  • Basic experience with Cisco Unified Communications Manager (CUCM) or other IP telephony solutions.
  • Awareness of Cisco collaboration technologies and solutions.

Target Audiance

  • Network administrators and engineers responsible for managing voice and video networks
  • Unified communications managers and coordinators overseeing collaboration tools and infrastructure
  • Systems engineers who design and implement Cisco Collaboration technology solutions
  • Voice and collaboration architects tasked with designing converged networks
  • Collaboration engineers specializing in Cisco Unified Communications solutions
  • IT professionals preparing for the Cisco CCNP Collaboration certification
  • Support technicians and entry-level engineers aiming to specialize in communication technologies
  • Cisco integrators and partners needing in-depth knowledge of Cisco Collaboration technologies

Schedule Dates

Implementing Cisco Collaboration Core Technologies (CLCOR) v1.2
13 May 2024 - 16 May 2024
Implementing Cisco Collaboration Core Technologies (CLCOR) v1.2
19 August 2024 - 22 August 2024
Implementing Cisco Collaboration Core Technologies (CLCOR) v1.2
25 November 2024 - 28 November 2024
Implementing Cisco Collaboration Core Technologies (CLCOR) v1.2
03 March 2025 - 06 March 2025

Course Content

  • Overview of Cisco's collaboration portfolio, including Unified Communications Manager (UCM), Cisco Unity Connection, and Cisco Webex.

  • Configuring and managing UCM for call processing, features, and endpoints.

  • Setting up voicemail and unified messaging services with Cisco Unity Connection.

  • Configuring and managing various collaboration endpoints such as IP phones, video endpoints, and soft clients.

  • Implementing Cisco Expressway for secure remote access and interoperability with external communication networks.

  • Deploying Cisco Meeting Server for scalable, secure, and feature-rich conferencing solutions.

  • Learning methodologies and best practices for diagnosing and resolving common issues in Cisco collaboration deployments.

  • Implementing security measures to protect communication infrastructure and data in Cisco collaboration environments.


This course focuses on the core technologies that are used in implementing Cisco collaboration solutions, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, and Cisco IM and Presence.

This course is designed for IT professionals who are responsible for implementing and managing collaboration solutions using Cisco technologies, including network engineers, administrators, and system engineers.

Prior knowledge of basic IP networking concepts and experience with Cisco Unified Communications Manager are recommended prerequisites for this course. Familiarity with Cisco routing and switching technologies is also beneficial.

The course covers a range of topics including Cisco Unified Communications Manager architecture, Cisco Unity Connection, Cisco Unified Contact Center Express, Cisco IM and Presence, and implementing voice gateways and media resources.

The duration of the course may vary depending on the training provider, but typically, it spans around five days of instructor-led training.

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