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Introduction to Microsoft Outlook 2016

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Course Overview

The Microsoft Outlook training is a comprehensive program that provides a deep understanding of Microsoft Outlook. It teaches participants how to use Microsoft Outlook email for official communication. From setting up Outlook to managing and connecting to various emails, this course takes participants through all the fundamental concepts of using MS Outlook. As a platform that offers solutions for all enterprise-level communications, gaining expertise in Microsoft Outlook can give professionals a competitive edge in the job market. This course is best suited for anyone wanting to learn how to operate Outlook. Completing this course will enable participants to manage their email communications, calendar events, contact information, and other enterprise-level communication tasks.

Course Outcome

Successful completion of the Microsoft Outlook course will help you to:

  • Gain a comprehensive understanding of the basic features of Microsoft Outlook.
  • Learn how to navigate the interface, create and manage email messages, and use the calendar and task features.
  • Understand how to sort and filter messages, create folders and categories, and use rules and alerts.
  • Learn how to use the calendar and task features of Microsoft Outlook to schedule appointments and meetings, manage tasks and to-do lists, and track deadlines and priorities.
  • Learn how to share calendars and schedules.
  • Explore how to collaborate on tasks and projects, and use the contact and address book features.

Demand & Opportunities

Microsoft Outlook is a widely used email management software and proficiency in using it is considered a basic requirement for many jobs. Professionals with Microsoft Outlook skills are in demand across a range of industries and job roles.

Target Audiance

  • Administrative Professionals: Office managers and administrative assistants seeking to enhance their email and calendar management skills.
  • Sales Executives: Sales professionals looking to improve their organizational and communication abilities.
  • Customer Service Representatives: Customer service staff aiming to streamline their email communications and manage customer interactions more effectively.
  • Project Managers: Project managers needing to better coordinate schedules, tasks, and team communications.

Schedule Dates

Introduction to Microsoft Outlook 2016
08 July 2024
Introduction to Microsoft Outlook 2016
08 October 2024
Introduction to Microsoft Outlook 2016
08 January 2025
Introduction to Microsoft Outlook 2016
08 April 2025

Course Content

  • Overview of the Outlook Interface
  • The Ribbon
  • Tabs, Groups, and Commands on the Ribbon
  • The Backstage View (File Menu)

  • Setting Up an Email Account
  • Exercise: Setting Up an Email Account
  • Open Email Messages
  • Open Email Messages
  • Reply to and Forward Email Messages
  • Preview and Save an Attachment
  • Exercise: Opening and Replying to a Message
  • Print a Message
  • Delete a Message
  • Save a Message in an Alternate Format

  • Compose a Message
  • Add an Attachment
  • Add Voting Options
  • Check Spelling and Grammar
  • Format Text
  • Use Microsoft Word to Edit Messages
  • Insert a Hyperlink or Image in a Message
  • Send a Message
  • Exercise: Creating and Sending a New Message

  • Change Your Calendar View
  • Set Up Availability Status
  • Exercise: Setting Up Your Calendar
  • Print Your Schedule
  • Share Your Calendar
  • Schedule a Meeting
  • Make Updates to Meetings
  • Cancel a Meeting
  • Reply to a Meeting Invitation
  • Schedule an Appointment
  • Make Updates to an Appointment
  • Create Calendar Groups
  • Delete a Calendar
  • Work with Calendar Items
  • Using Multiple Calendars
  • Exercise: Scheduling a Meeting

  • Add, Delete, Import, and Print a Contact
  • Update a Contact
  • Exercise: Adding and Updating a Contact
  • Locate a Contact
  • Sort Contacts
  • Work with Contact Groups
  • Manage Multiple Address Books
  • Perform a Mail Merge
  • Exercise: Performing a Mail Merge

  • Tell Me
  • Improvements to Attachments
  • New Chinese and Japanese Fonts
  • The Email Address Internationalization (EAI) Feature


Microsoft Outlook 2016 is an email client and personal information manager that is part of the Microsoft Office suite. It includes features for email management, calendar scheduling, contact management, task management, and more.

This course is suitable for beginners who are new to Microsoft Outlook or users who want to improve their skills in managing emails, calendars, contacts, and tasks more efficiently.

You will learn how to navigate the Outlook interface, send and receive emails, organize your inbox, manage contacts, schedule appointments and meetings, create tasks and to-do lists, and utilize various Outlook features to enhance productivity.

No prior experience with Microsoft Outlook is necessary. The course is designed for beginners, but familiarity with basic computer operations will be helpful.

The primary language of instruction for this course in Dubai is usually English. However, some training providers may offer the course in other languages, such as Arabic.

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