Course Overview
ITIL® 4 Foundation Certification is a course designed at CounselTrain Technologies to provide learners with an understanding of the ITIL framework and its related concepts, principles, and practices. ITIL stands for Information Technology Infrastructure Library, which is a set of best practices for managing and delivering IT services. The ITIL V4 Foundation course covers the basics of ITIL, including its history, purpose, and benefits, as well as the key concepts and terminology used in the framework. It also includes the five stages of the ITIL service lifecycle and the processes and functions involved in each stage. The course is intended for IT professionals who want to gain a fundamental understanding of ITIL and those who are looking to pursue ITIL certification.
Learning Options
Target audiences
- IT Managers, IT Project Managers, Network Operators, IT Suppliers, Network Operators, IT Suppliers, System Administrators, Security Managers
Schedule Dates
Curriculum
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Module 1: Course Introduction
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Module 2: Service Management: Key Concepts
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Module 3: The Guiding Principles
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Module 4: The Four Dimensions of Service Management
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Module 5: Service Value System
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Module 6: Continual Improvement
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Module 7: Overview of ITIL® Practices
