ITIL® 4 Foundation

Overview Schedule Dates Course Content Faqs

Course Overview

The ITIL® 4 Foundation course provides a comprehensive introduction to the ITIL framework, which is the most widely recognized approach to IT service management in the world. This course covers the key concepts and principles of ITIL 4, focusing on how it can help organizations manage IT services more effectively to meet business needs. Participants will learn about the ITIL service value system, the four dimensions of service management, and the ITIL guiding principles that enable professionals to adopt and adapt ITIL guidance. The course also explores the service value chain and how ITIL practices integrate with it to create, deliver, and improve products and services. By understanding the key concepts of ITIL 4, attendees will gain the knowledge required to support their organization’s digital transformation and service management initiatives. The course is designed to prepare participants for the ITIL 4 Foundation certification exam, ensuring they are equipped with the foundational understanding needed to apply ITIL concepts in their work environment. Through a mix of lectures, interactive sessions, and real-world examples, participants will develop a solid foundation in IT service management and be ready to contribute to the improvement of their organization’s IT operations.

Learning Options

Online Instructor Led

Learn from the comforts of your home/office with our expert trainers via online platforms.

Classroom Training

Face-to-face physical classroom training with max interactions at our 5* training venues.

Onsite Training

Learn in your own environment from our expert trainers for maximum impact.

Overseas Training

Choose your desired country for learning with our expert trainers.

Target Audiance

IT Service Managers
IT Directors and Executives
IT Support Staff
IT Consultants
Quality Analysts
Process Owners
IT Developers
System Integrators
Service Providers
Application Managers
Product Owners
Business Relationship Managers

Schedule Dates

23 September 2024 - 27 September 2024

ITIL® 4 Foundation

23 December 2024 - 27 December 2024

ITIL® 4 Foundation

24 March 2025 - 28 March 2025

ITIL® 4 Foundation

30 June 2025 - 04 July 2025

Course Content

Course Overview
Course Learning Objectives
Course Structure
Introduction to IT Service Management in the Modern World
Structure and Benefits of ITIL® 4
Case Study: Axle CarHire
Exam Details

Intent and Context
Value and Value Co-Creation
Value: Services, Products, and Resources
Service Relationships
Value: Outcomes, Costs and Risks

Identifying Guiding Principles
Topics Covered
The Seven Guiding Principles
Applying the Guiding Principles

The Four Dimensions
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors and the Pestle Mode

Overview of Service Value System
Overview of the Service Value Chain

Introduction to ContinualImprovement
The Continual Improvement Model
Relationship between Continual Improvement and Guiding Principles

Purpose of ITIL® Practices
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practic

FAQs

The ITIL® 4 Foundation course is a comprehensive program designed to introduce participants to the latest IT Service Management (ITSM) best practices outlined in the ITIL® framework. It provides a fundamental understanding of key concepts, principles, and processes essential for effective service management within organizations.

This course is ideal for IT professionals, managers, team leaders, and anyone involved in delivering, supporting, or managing IT services. It’s also beneficial for individuals seeking to enhance their understanding of ITSM practices or preparing for roles in IT service management.

There are no mandatory prerequisites for taking the ITIL® 4 Foundation course. It is open to anyone interested in learning about IT service management best practices. However, a basic understanding of IT concepts and terminology would be advantageous.

The course covers a wide range of topics including the ITIL® service value system, service relationships, value co-creation, guiding principles, four dimensions of service management (organizations and people, information and technology, partners and suppliers, value streams and processes), and continual improvement.

Completing the ITIL® 4 Foundation course equips participants with a globally recognized certification that validates their knowledge of ITSM best practices. It enhances career prospects, improves job performance, and enables individuals to contribute effectively to their organization’s service management strategies.

Participants can prepare for the exam by attending the course sessions, reviewing course materials, practicing sample questions, and utilizing supplementary study resources such as ITIL® textbooks and online tutorials.