Course Overview
“Supporting and Troubleshooting Windows 11” is a course that teaches you how to support and troubleshoot Microsoft Windows 11. The course covers topics such as installation, configuration, management, and troubleshooting of Windows 11. It is designed for IT professionals who are responsible for supporting Windows 11 in an enterprise environment. The course provides hands-on experience with Windows 11 and covers best practices for supporting and troubleshooting the operating system.
Target audiences
- This course is intended for Desktop Support Technicians (DSTs) and IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
Schedule Dates
Curriculum
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Course agenda
- Module 1: Introducing Windows 11
- Module 2: Administering Windows 11 Remotely
- Module 3: Troubleshooting startup and performing system recovery
- Module 4: Troubleshooting devices and device drivers
- Module 5: Configuring and troubleshooting network connectivity
- Module 6: Troubleshooting Group Policy
- Module 7: Configuring and Troubleshooting Security Settings
- Module 8: Configuring and Troubleshooting User State
- Module 9: Configuring and Troubleshooting Resource Access
- Module 10: Troubleshooting applications
- Module 11: Maintaining Windows 11
Candidates must be able to perform a clean installation of Windows 11 and upgrade from previous versions of Windows. They should also be able to troubleshoot installation issues. Able to configure devices for enterprise scenarios, manage and troubleshoot devices using Group Policy, Windows Update, and Windows Defender. To manage data access and protection by configuring file and folder permissions, encrypting data using BitLocker, and implementing Dynamic Access Control. Must be able to manage and troubleshoot apps, including Microsoft Edge, Office apps, and Microsoft Store apps. To troubleshoot and repair a variety of issues related to Windows 11, including startup problems, networking issues, and driver issues.
The course covers how to analyze system logs and events using tools like Event Viewer and Windows PowerShell. This can help identify issues and diagnose problems affecting the operating system. It also covers various methodologies for troubleshooting issues with Windows 11, including using the Problem Steps Recorder (PSR) and the Windows Performance Recorder (WPR). Learn how to troubleshoot startup issues, including issues with the boot loader, boot configuration data (BCD), and the Windows Recovery Environment (WinRE). To understand how to manage device drivers, including how to install and update drivers, roll back drivers, and troubleshoot driver issues. Finally, the course covers how to troubleshoot networking issues in Windows 11, including issues with wireless and wired connections, the Network Adapter troubleshooter, and the Network Reset feature.
Obtaining certification in Supporting and Troubleshooting Windows 11 can provide you with a competitive edge in the job market. Windows is one of the most widely used operating systems in the world, and many organizations rely on it to run their business operations. By earning this certification, you demonstrate to potential employers that you have the skills and knowledge needed to support and troubleshoot Windows 11. This can make you a more attractive candidate for jobs in IT support, help desk, system administration, and other related roles that involve working with Windows-based systems.
There are recommended reading materials for the Supporting and Troubleshooting Windows 11 course. Microsoft provides a comprehensive set of documentation on Windows 11, including installation, configuration, and troubleshooting guides. This documentation can be found on the Microsoft website. Microsoft provides learning paths that guide students through various topics related to Windows 11 administration and troubleshooting. These learning paths are available on the Microsoft website. While these resources are not required for the course, they can be helpful for students who want to supplement their learning and prepare for the certification exam.