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Supporting and Troubleshooting Windows 11

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Course Overview

This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

 Target Audience

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

The secondary audience for this course is IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

 Course Objectives

nd of this course students will be able to;

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
  • Troubleshoot startup issues and operating system services on a Windows 11 PC.
  • Perform system recovery.
  • Resolve issues related to hardware devices and device drivers.
  • Administer Windows 11 devices.
  • Troubleshoot issues related to network connectivity.
  • Configure Windows 11 devices by using Group Policy.
  • Configure and troubleshoot user settings.

Target Audiance

  • The eager IT professional soaking up every detail, ready to implement newfound knowledge.
  • The skeptical veteran, challenging each concept with years of experience under their belt.
  • The multitasking manager, balancing course insights with endless emails and calls.
  • The meticulous troubleshooter, scrutinizing each problem with a fine-toothed comb.

Schedule Dates

Supporting and Troubleshooting Windows 11
23 September 2024 - 27 September 2024
Supporting and Troubleshooting Windows 11
23 December 2024 - 27 December 2024
Supporting and Troubleshooting Windows 11
24 March 2025 - 28 March 2025
Supporting and Troubleshooting Windows 11
30 June 2025 - 04 July 2025

Course Content

  • Guiding users through the installation process and troubleshooting upgrade issues.

  • Ensuring compatibility and functionality of hardware peripherals through driver management.

  • Configuring and troubleshooting network settings for seamless connectivity.

  • Securing systems and safeguarding user privacy through proper configuration.

  • Addressing compatibility issues with legacy and third-party applications.

  • Enhancing system performance through optimization techniques and resource management.

  • Implementing reliable backup strategies and troubleshooting data recovery issues.


Windows 11 requires a compatible 64-bit processor, 4GB of RAM, 64GB of storage, DirectX 12 compatible graphics, and a TPM version 2.0.

You can use the PC Health Check tool provided by Microsoft to determine if your system meets the requirements for Windows 11.

If your computer doesn’t meet the requirements, you may need to upgrade certain hardware components such as the processor, RAM, or storage to be compatible with Windows 11.

Common installation issues can often be resolved by ensuring that your computer meets the minimum requirements, updating drivers, disabling non-essential software, and performing a clean installation of Windows 11.

If you experience driver compatibility issues, you should check the manufacturer’s website for updated drivers that are compatible with Windows 11. Alternatively, you can use compatibility mode or seek assistance from Microsoft’s support resources.

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