4.7Course Overview
This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Target Audience
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.
The secondary audience for this course is IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
Course Objectives
nd of this course students will be able to;
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
- Troubleshoot startup issues and operating system services on a Windows 11 PC.
- Perform system recovery.
- Resolve issues related to hardware devices and device drivers.
- Administer Windows 11 devices.
- Troubleshoot issues related to network connectivity.
- Configure Windows 11 devices by using Group Policy.
- Configure and troubleshoot user settings.
Multiple Routes of Delivery to
Fit Your Timetable
We understand that flexibility is key to effective learning and development, especially in today’s dynamic work environment. That’s why we offer multiple delivery formats for our IT trainings in UAE. Whether you prefer the interaction of in-person classes, the convenience of live virtual training, or the independence of self-paced online learning, we have a solution tailored to your schedule. Our goal is to make professional growth accessible to everyone, allowing you to upskill without compromising your other commitments.
Target Audiance
- The eager IT professional soaking up every detail, ready to implement newfound knowledge.
- The skeptical veteran, challenging each concept with years of experience under their belt.
- The multitasking manager, balancing course insights with endless emails and calls.
- The meticulous troubleshooter, scrutinizing each problem with a fine-toothed comb.
Soft copy of Courseware
Certificate of Course Complition
Experienced and Professional Trainer
Lab and Exercises During Training 
Sample Questions for Exam Prepration
Mock Test on the Last Day of Training 
Exam Registration Guidance 
5-Star Training Environmment