4.63Course Overview
The Windows Client, Enterprise Desktop Support Technician course offered by CounselTrain is designed to equip IT professionals with the essential skills needed to support and troubleshoot Windows client environments in enterprise settings. This course covers key topics such as installation, configuration, and management of Windows operating systems, network settings, security measures, and application support. Participants will gain hands-on experience in diagnosing and resolving common issues, implementing security protocols, and optimizing system performance. Ideal for those aspiring to excel in desktop support roles, this training prepares learners to effectively manage and maintain Windows-based systems, ensuring seamless operations in enterprise environments.
Learning Options
Schedule Dates
Windows Client, Enterprise Desktop Support Technician
Windows Client, Enterprise Desktop Support Technician
Windows Client, Enterprise Desktop Support Technician
Windows Client, Enterprise Desktop Support Technician
Course Content
- Planning New Software Deployment
- Multilingual Deployment
- Using Group Policy to install software
- Using Software Restriction Policies
- Digitally Signing Software
- Using WMI
- Using Applocker
- Using Virtualization for Testing
- Resolve Software Installation Issues
- Change Default Settings on the Image
- Enable and Disable Features
- Pointing to a Network Resource
- Configuring Updates
- Resolve Configuration Issues with Group Policy
- Driver Updates
- Problem Steps Recorder
- Resolve Software Configuration Issues
- Event Viewer
- Event Forwarding
- Application Compatibility Toolkit
- Windows Troubleshooting Platform
- Windows Experience Index
- Testing Compatibility with Safe Mode
- System Restore
- Resolve Software Failure
- Authentication Process
- Machine Accounts
- Trust Relationships
- Network Services
- User Account Properties
- User Profiles
- Resolve Logon Issues
- Scope of the Problem
- Hardware Issues
- TCP/IP Configuration
- Network Routing
- IPSec Configuration
- Network Connectivity Tools
- Branch Cache
- Resolve Network Connectivity Issues
- DNS Name Resolution
- Using a Hosts files
- WINS Configuration
- Using LMHOSTS files
- Name Resolution Order
- Manual vs DHCP Configuration
- Resolve Name Resolution Issues
- Connecting to a Network Printer
- Managing the Print Spooler
- Setting Printer Priorities
- Creating Printer Pools
- Configuring Drivers
- Printer Schedules
- Printer Permissions
- Manage Printers with Group Policy Settings
- Resolve Network Printer Issues
- Analyzing Event Logs
- Setting Power Management
- Optimize Processor Usage
- Optimizing Memory Usage
- Optimize Hard Drive Usage
- Optimize Network Usage
- Performance Tools
- Resolve Performance Issues
- Diagnosing Memory Failure Issues
- Hard Drive Issues
- Network Card Issues
- Power Supply Issues
- Windows Hardware Diagnostic Tools
- Resolve Hardware Failure Issues
- Signal Strength
- Wireless Security
- Wireless Profiles
- Management Options for Wireless Devices
- Resolve Wireless Connectivity Issues
- Remote Access Methods
- Dial-up Configuration
- VPN Configuration
- DirectAccess Configuration
- Authentication Protocols
- Resolve Remote Access Issues
- Configuring Offline File Access
- Synchronization Settings
- Transparent Caching
- Roaming Profiles
- Restoring Network Files
- Resolve File Synchronization Problems
- Configure Security Zone
- Configure Security Levels
- Configure Privacy Settings
- Managing Add-ons
- Configure Smart Screen Filter
- Resolve Internet Explorer Security Issues
- Securing Network Applications and Features
- Program & Port Exceptions
- Configuring Notifications and Logging
- Network Security Tools
- Resolve Firewall Issues
- Proactive Malware Protection
- Protecting Internet Explorer
- Windows and Anti-Virus Updates
- Recovering From Malware Infection
- Resolve Issues Due To Malicious Software
- Configuring a Recovery Agent
- Using BitLocke
- Using EFS
- Encryption Tools
- Resolve Encryption Issues
- Types of Windows Updates
- Using Microsoft Update
- Using Windows Update
- Resolve Software Update Issues
- Compared to other Scripting Languages
- Creating and Running Scripts
- Administering Local Resources
- Administering Network Resources
- Connect to Microsoft Azure with PowerShell
FAQs
Participants should have a basic understanding of computer networks, hardware, and Windows operating systems. Prior experience in IT support or related fields is beneficial but not required.
Upon completing the course, you will have gained skills in installing and configuring Windows operating systems, managing network settings, implementing security protocols, supporting applications, and troubleshooting a wide range of issues in Windows client environments.
Yes, the course includes hands-on labs and practical exercises that allow participants to apply the concepts learned in real-world scenarios, enhancing their practical skills.
CounselTrain provides instructor support, access to course materials, and additional resources to help participants succeed. You can also reach out to technical support for any issues related to accessing the course content.
Duration
Language
Batch Options
Upcoming Batch
Soft copy of Courseware
Certificate of Course Complition
Experienced and Professional Trainer
Lab and Exercises During Training 
Sample Questions for Exam Prepration
Mock Test on the Last Day of Training 
Exam Registration Guidance 
5-Star Training Environmment