Infra & Admin10
Windows Client, Enterprise Desktop Support Technician
Duration
5 Days
Upcoming Batch
28 December 2026 - 01 January 2027
Batch Options
8 hours & 4 hours
Language
English / Arabic
Course Overview
The Windows Client, Enterprise Desktop Support Technician course offered by CounselTrain is designed to equip IT professionals with the essential skills needed to support and troubleshoot Windows client environments in enterprise settings. This course covers key topics such as installation, configuration, and management of Windows operating systems, network settings, security measures, and application support. Participants will gain hands-on experience in diagnosing and resolving common issues, implementing security protocols, and optimizing system performance. Ideal for those aspiring to excel in desktop support roles, this training prepares learners to effectively manage and maintain Windows-based systems, ensuring seamless operations in enterprise environments.
Course Content
18 modules · 117 topics01Module 1: Identify and Resolve New Software Installation Issues9 topics
- Planning New Software Deployment
- Multilingual Deployment
- Using Group Policy to install software
- Using Software Restriction Policies
- Digitally Signing Software
- Using WMI
- Using Applocker
- Using Virtualization for Testing
- Resolve Software Installation Issues
02Module 2: Resolve Software Configuration Issues (Required)8 topics
- Change Default Settings on the Image
- Enable and Disable Features
- Pointing to a Network Resource
- Configuring Updates
- Resolve Configuration Issues with Group Policy
- Driver Updates
- Problem Steps Recorder
- Resolve Software Configuration Issues
03Module 3: Resolve Software Failure (Required)8 topics
- Event Viewer
- Event Forwarding
- Application Compatibility Toolkit
- Windows Troubleshooting Platform
- Windows Experience Index
- Testing Compatibility with Safe Mode
- System Restore
- Resolve Software Failure
04Module 4: Identify and Resolve Logon Issues (Required)7 topics
- Authentication Process
- Machine Accounts
- Trust Relationships
- Network Services
- User Account Properties
- User Profiles
- Resolve Logon Issues
05Module 5: Identify and Resolve Network Connectivity Issues (Required)8 topics
- Scope of the Problem
- Hardware Issues
- TCP/IP Configuration
- Network Routing
- IPSec Configuration
- Network Connectivity Tools
- Branch Cache
- Resolve Network Connectivity Issues
06Module 6: Identify and Resolve Name Resolution Issues (Required)7 topics
- DNS Name Resolution
- Using a Hosts files
- WINS Configuration
- Using LMHOSTS files
- Name Resolution Order
- Manual vs DHCP Configuration
- Resolve Name Resolution Issues
07Module 7: Identify and Resolve Network Printer Issues (Optional)9 topics
- Connecting to a Network Printer
- Managing the Print Spooler
- Setting Printer Priorities
- Creating Printer Pools
- Configuring Drivers
- Printer Schedules
- Printer Permissions
- Manage Printers with Group Policy Settings
- Resolve Network Printer Issues
08Module 8: Identify and Resolve Performance Issues (Required)8 topics
- Analyzing Event Logs
- Setting Power Management
- Optimize Processor Usage
- Optimizing Memory Usage
- Optimize Hard Drive Usage
- Optimize Network Usage
- Performance Tools
- Resolve Performance Issues
09Module 9: Identify and Resolve Hardware Failure Issues (Optional)6 topics
- Diagnosing Memory Failure Issues
- Hard Drive Issues
- Network Card Issues
- Power Supply Issues
- Windows Hardware Diagnostic Tools
- Resolve Hardware Failure Issues
10Module 10: Identify and Resolve Wireless Connectivity Issues (Optional)5 topics
- Signal Strength
- Wireless Security
- Wireless Profiles
- Management Options for Wireless Devices
- Resolve Wireless Connectivity Issues
11Module 11: Identify and Resolve Remote Access Issues (Optional)6 topics
- Remote Access Methods
- Dial-up Configuration
- VPN Configuration
- DirectAccess Configuration
- Authentication Protocols
- Resolve Remote Access Issues
12Module 12: Manage File Synchronization (Required)6 topics
- Configuring Offline File Access
- Synchronization Settings
- Transparent Caching
- Roaming Profiles
- Restoring Network Files
- Resolve File Synchronization Problems
13Module 13: Identify and Resolve Internet Explorer Security Issues (Optional)6 topics
- Configure Security Zone
- Configure Security Levels
- Configure Privacy Settings
- Managing Add-ons
- Configure Smart Screen Filter
- Resolve Internet Explorer Security Issues
14Module 14: Identify and Resolve Firewall Issues (Optional)5 topics
- Securing Network Applications and Features
- Program & Port Exceptions
- Configuring Notifications and Logging
- Network Security Tools
- Resolve Firewall Issues
15Module 15: Identify and Resolve Issues Due To Malicious Software (Optional)5 topics
- Proactive Malware Protection
- Protecting Internet Explorer
- Windows and Anti-Virus Updates
- Recovering From Malware Infection
- Resolve Issues Due To Malicious Software
16Module 16: Identify and Resolve Encryption Issues (Optional)5 topics
- Configuring a Recovery Agent
- Using BitLocke
- Using EFS
- Encryption Tools
- Resolve Encryption Issues
17Module 17: Identify and Resolve Software Update Issues (Optional)4 topics
- Types of Windows Updates
- Using Microsoft Update
- Using Windows Update
- Resolve Software Update Issues
18Module 18: PowerShell for Desktop Support Technicians (Appendix B)5 topics
- Compared to other Scripting Languages
- Creating and Running Scripts
- Administering Local Resources
- Administering Network Resources
- Connect to Microsoft Azure with PowerShell
Schedule Dates
4 upcoming batchesSession TypePhysical sessions run at our training facility.
| Batch Dates | Duration | Batch Options | Language | Action |
|---|---|---|---|---|
| 28 December 2026 - 01 January 2027 | 5 Days | 8 hours & 4 hours | English / Arabic | |
| 29 March 2027 - 02 April 2027 | 5 Days | 8 hours & 4 hours | English / Arabic | |
| 05 July 2027 - 09 July 2027 | 5 Days | 8 hours & 4 hours | English / Arabic | |
| 11 October 2027 - 15 October 2027 | 5 Days | 8 hours & 4 hours | English / Arabic |
Can’t find a suitable date? Request a schedule that fits your team.
Request More InformationFAQs
What are the prerequisites for this course?
Participants should have a basic understanding of computer networks, hardware, and Windows operating systems. Prior experience in IT support or related fields is beneficial but not required.
What skills will I gain from this course?
Upon completing the course, you will have gained skills in installing and configuring Windows operating systems, managing network settings, implementing security protocols, supporting applications, and troubleshooting a wide range of issues in Windows client environments.
Will there be any hands-on labs or practical exercises?
Yes, the course includes hands-on labs and practical exercises that allow participants to apply the concepts learned in real-world scenarios, enhancing their practical skills.
What support is available during the course?
CounselTrain provides instructor support, access to course materials, and additional resources to help participants succeed. You can also reach out to technical support for any issues related to accessing the course content.
How We Deliver
Flexible Training Options to Meet Your Needs
Choose how you learn — live online, in-classroom, at your workplace, or internationally. CounselTrain delivers certified IT training across the UAE in the format that fits your team.
Select the method that best suits your needs.
Online Instructor-Led Training
Learn from the comfort of your workplace or at home through live virtual sessions led by expert trainers.
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Classroom Training
Participate in interactive, face-to-face training in our top 5-star training facilities in Dubai.
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Onsite Training
Learn a customised curriculum in your workplace to ensure the most impact and team participation.
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Overseas Training
Participate in our international training sessions and improve your abilities with world-class instructors.
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