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Windows Client, Enterprise Desktop Support Technician

4.63(2,716 Rating)

Duration

5 days

Language

English / Arabic

Batch Options

8 hours & 4 hours

Upcoming Batch

August 19, 2024

Overview Schedule Dates Course Content Faqs

Course Overview

The Windows Client, Enterprise Desktop Support Technician course offered by CounselTrain is designed to equip IT professionals with the essential skills needed to support and troubleshoot Windows client environments in enterprise settings. This course covers key topics such as installation, configuration, and management of Windows operating systems, network settings, security measures, and application support. Participants will gain hands-on experience in diagnosing and resolving common issues, implementing security protocols, and optimizing system performance. Ideal for those aspiring to excel in desktop support roles, this training prepares learners to effectively manage and maintain Windows-based systems, ensuring seamless operations in enterprise environments.

Multiple Routes of Delivery to
Fit Your Timetable

We understand that flexibility is key to effective learning and development, especially in today’s dynamic work environment. That’s why we offer multiple delivery formats for our IT trainings in UAE. Whether you prefer the interaction of in-person classes, the convenience of live virtual training, or the independence of self-paced online learning, we have a solution tailored to your schedule. Our goal is to make professional growth accessible to everyone, allowing you to upskill without compromising your other commitments.

Online Instructor Led

Learn from the comforts of your home/office with our expert trainers via online platforms.

Classroom Training

Face-to-face physical classroom training with max interactions at our 5* training venues.

Onsite Training

Learn in your own environment from our expert trainers for maximum impact.

Overseas Training

Choose your desired country for learning with our expert trainers.

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Schedule Dates

03 March 2025 - 07 March 2025

Windows Client, Enterprise Desktop Support Technician

09 June 2025 - 13 June 2025

Windows Client, Enterprise Desktop Support Technician

15 September 2025 - 19 September 2025

Windows Client, Enterprise Desktop Support Technician

15 December 2025 - 19 December 2025

Windows Client, Enterprise Desktop Support Technician

Course Content

Planning New Software Deployment
Multilingual Deployment
Using Group Policy to install software
Using Software Restriction Policies
Digitally Signing Software
Using WMI
Using Applocker
Using Virtualization for Testing
Resolve Software Installation Issues

Change Default Settings on the Image
Enable and Disable Features
Pointing to a Network Resource
Configuring Updates
Resolve Configuration Issues with Group Policy
Driver Updates
Problem Steps Recorder
Resolve Software Configuration Issues

Event Viewer
Event Forwarding
Application Compatibility Toolkit
Windows Troubleshooting Platform
Windows Experience Index
Testing Compatibility with Safe Mode
System Restore
Resolve Software Failure

Authentication Process
Machine Accounts
Trust Relationships
Network Services
User Account Properties
User Profiles
Resolve Logon Issues

Scope of the Problem
Hardware Issues
TCP/IP Configuration
Network Routing
IPSec Configuration
Network Connectivity Tools
Branch Cache
Resolve Network Connectivity Issues

DNS Name Resolution
Using a Hosts files
WINS Configuration
Using LMHOSTS files
Name Resolution Order
Manual vs DHCP Configuration
Resolve Name Resolution Issues

Connecting to a Network Printer
Managing the Print Spooler
Setting Printer Priorities
Creating Printer Pools
Configuring Drivers
Printer Schedules
Printer Permissions
Manage Printers with Group Policy Settings
Resolve Network Printer Issues

Analyzing Event Logs
Setting Power Management
Optimize Processor Usage
Optimizing Memory Usage
Optimize Hard Drive Usage
Optimize Network Usage
Performance Tools
Resolve Performance Issues

Diagnosing Memory Failure Issues
Hard Drive Issues
Network Card Issues
Power Supply Issues
Windows Hardware Diagnostic Tools
Resolve Hardware Failure Issues

Signal Strength
Wireless Security
Wireless Profiles
Management Options for Wireless Devices
Resolve Wireless Connectivity Issues

Remote Access Methods
Dial-up Configuration
VPN Configuration
DirectAccess Configuration
Authentication Protocols
Resolve Remote Access Issues

Configuring Offline File Access
Synchronization Settings
Transparent Caching
Roaming Profiles
Restoring Network Files
Resolve File Synchronization Problems

Configure Security Zone
Configure Security Levels
Configure Privacy Settings
Managing Add-ons
Configure Smart Screen Filter
Resolve Internet Explorer Security Issues

Securing Network Applications and Features
Program & Port Exceptions
Configuring Notifications and Logging
Network Security Tools
Resolve Firewall Issues

Proactive Malware Protection
Protecting Internet Explorer
Windows and Anti-Virus Updates
Recovering From Malware Infection
Resolve Issues Due To Malicious Software

Configuring a Recovery Agent
Using BitLocke
Using EFS
Encryption Tools
Resolve Encryption Issues

Types of Windows Updates
Using Microsoft Update
Using Windows Update
Resolve Software Update Issues

Compared to other Scripting Languages
Creating and Running Scripts
Administering Local Resources
Administering Network Resources
Connect to Microsoft Azure with PowerShell

FAQs

Participants should have a basic understanding of computer networks, hardware, and Windows operating systems. Prior experience in IT support or related fields is beneficial but not required.

Upon completing the course, you will have gained skills in installing and configuring Windows operating systems, managing network settings, implementing security protocols, supporting applications, and troubleshooting a wide range of issues in Windows client environments.

Yes, the course includes hands-on labs and practical exercises that allow participants to apply the concepts learned in real-world scenarios, enhancing their practical skills.

CounselTrain provides instructor support, access to course materials, and additional resources to help participants succeed. You can also reach out to technical support for any issues related to accessing the course content.

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