4.9Course Overview
In the 21st century we have more effective ways of communicating than in the past, yet good quality communication is on the decline. The ability to communicate effectively is the most important skill we have in our professional and personal lives. Managers and professionals at all levels must rely upon sound communication for effective working relationships. These abilities will strengthen your relationships, help you resolve conflicts, increase your capacity to solve problems and handle situations with a flexible, genuine, and self-confident approach, and build collaborative relationships based on trust and respect. This Effective Communication Program is a highly practical course to allow you to apply the techniques covered. To enable to express ideas effectively, clearly, and concisely; and to apply these skills to a wide range of communication.
Learning Options
Target Audiance
- Business Professionals
- Customer Service Representatives
- Team Leaders and Managers
- Sales and Marketing Professionals
- Human Resources Personnel
Schedule Dates
Effective Communication Skills
Effective Communication Skills
Effective Communication Skills
Effective Communication Skills
Course Content
- The rationale behind replacing paper and manual processes with software
- Case examples: supply-chain-quality issues can be identified and dealt with more rapidly by monitoring customer buying behavior and feedback in digital channels.Copy
- Your communication strengths & challenges
- Johari window – The Power of Feedback
- Audience Analysis
- One-way versus Two-way Communication
- Communicating First Impressions – The Secrets of Body Language
- Structuring your Communication – Opening and Closing
- Matching how you communicate visually to your message.
- Exploring the elements of voice – Pitch, Pace, Pause and Emphasis
- The power of positive language – Word power
- Listening & Hearing: They Aren’t the Same Thing
- Listening – the missing half of communication?
- Asking Questions
- Smiling
- Posture & Gestures
- Handshake
- Eye Contact
- Grooming & Appearance
- Body Language
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
- Listening – the missing half of communication?
- Asking Questions
- Barriers to Communication
- Dealing with difficult clients & Perceptions
- Recognize the value of using specific tips to enhance e-mail messages.
- Identify the writing rules for creating and sending appropriate e-mail messages.
- Choose an appropriate lead-in line for a specific e-mail message, based on guidelines.
FAQs
The course is designed to enhance participants’ communication skills, covering verbal and non-verbal communication, active listening, interpersonal communication, and effective written communication.
This course will empower you with the skills to communicate more effectively, fostering better relationships, improving collaboration, and increasing your overall impact in the workplace.
The course covers a range of communication skills, including active listening, assertiveness, public speaking, non-verbal communication, conflict resolution, and effective written communication.
Absolutely. The course is structured to enhance communication within teams and organizations by addressing interpersonal dynamics, effective team communication, and strategies for fostering a positive communication culture.
While individual results may vary, participants often report immediate improvements in their communication skills and an increased awareness of effective communication practices.
Duration
Language
Batch Options
Upcoming Batch
Soft copy of Courseware
Certificate of Course Complition
Experienced and Professional Trainer
Lab and Exercises During Training 
Sample Questions for Exam Prepration
Mock Test on the Last Day of Training 
Exam Registration Guidance 
5-Star Training Environmment