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ISO/IEC 20000 Lead Implementer Course in Saudi Arabia

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Course Overview

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.

The training course aims to provide in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system. After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential.

Key Features Of ISO/IEC 20000 Lead Implementer Certification

  • Expertise in implementing and managing IT service management systems based on ISO/IEC 20000 standards
  • Comprehensive understanding of IT service management principles, processes, and best practices
  • Ability to align IT services with business objectives and customer requirements
  • Proficiency in assessing and improving IT service delivery processes to enhance efficiency and effectiveness
  • Certification as a qualified leader in IT service management, recognized globally

Why Choose CounselTrain for ISO/IEC 20000 Lead Implementer Training in Saudi Arabia?

Choosing CounselTrain for ISO/IEC 20000 Lead Implementer Training in the Saudi Arabia is a strategic decision for several compelling reasons. Our training programs are designed and delivered by industry experts with extensive experience in IT service management and international standards like ISO/IEC 20000. Participants benefit from a comprehensive curriculum that covers key concepts, methodologies, and best practices relevant to leading and implementing IT service management systems. Moreover, CounselTrain’s training approach emphasizes practical learning, case studies, and interactive sessions, ensuring that participants gain hands-on experience and can apply their knowledge effectively in real-world scenarios.

Target Audiance

  • Managers or consultants involved in and concerned with the implementation of a service management system in an organization
  • Managers and employees seeking to help their organization meet the service requirements and deliver value
  • Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
  • Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
  • Members of an SMS implementation team

Schedule Dates

ISO/IEC 20000 Lead Implementer
02 September 2024 - 06 September 2024
ISO/IEC 20000 Lead Implementer
02 December 2024 - 06 December 2024
ISO/IEC 20000 Lead Implementer
03 March 2025 - 07 March 2025
ISO/IEC 20000 Lead Implementer
09 June 2025 - 13 June 2025

Course Content

  • Introduction to ISO/IEC 20000 series and the initiation of an SMS

  • Implementation plan of an SMS

  • Implementation of an SMS

  • SMS monitoring, continual improvement, and preparation for the certification audit

  • Certification Exam

ISO/IEC 20000 Lead Implementer in Saudi Arabia

The ISO/IEC 20000 Lead Implementer course holds significant importance in the Saudi Arabia market due to its focus on IT service management. In a rapidly evolving digital landscape, organizations in the Saudi Arabia prioritize efficient and effective IT services to remain competitive. This course equips professionals with the knowledge and skills to implement and manage IT service management systems based on ISO/IEC 20000 standards. By mastering this framework, participants can enhance service quality, streamline processes, and ensure compliance with international standards. This certification is highly valued in the Saudi Arabia as it demonstrates an organization’s commitment to delivering reliable and high-quality IT services, meeting customer expectations, and driving continuous improvement in IT service management practices.


ISO/IEC 20000 Lead Implementer refers to an advanced level of training and certification focused on equipping professionals with the knowledge, skills, and tools necessary to lead the implementation of an Information Technology Service Management System (ITSMS) based on the ISO/IEC 20000 standard. This certification enables individuals to effectively plan, execute, monitor, and improve an ITSMS to meet the specific requirements of ISO/IEC 20000 within organizations providing IT services.

ISO/IEC 20000 Lead Implementer certification is ideal for IT service managers, IT quality managers, IT project managers, IT professionals, and individuals responsible for managing IT services within organizations. It is also valuable for consultants and auditors seeking to specialize in IT service management and compliance with ISO/IEC 20000 requirements.

ISO/IEC 20000 Lead Implementer training covers a comprehensive range of topics, including the principles and requirements of ISO/IEC 20000, IT service management processes, documentation and implementation of ITSMS, service management planning, service delivery and support, service level management, service continuity and availability management, capacity and performance management, information security management, supplier management, and continual improvement of ITSMS. Participants also learn about the importance of customer focus, leadership, and the role of top management in ensuring the effectiveness of the ITSMS.

Obtaining ISO/IEC 20000 Lead Implementer certification offers several benefits, including:

  • Enhanced capability to lead and drive the successful implementation of an Information Technology Service Management System aligned with ISO/IEC 20000 requirements.
  • Increased confidence in ensuring compliance with regulatory requirements and achieving ISO/IEC 20000 certification, demonstrating competence and reliability in IT service management.
  • Improved ability to identify and address specific risks and opportunities related to IT service delivery and support, enhancing the quality, efficiency, and effectiveness of IT services.
  • Recognition as a qualified professional with specialized expertise in IT service management, leading to career advancement opportunities and professional recognition within the IT industry.
  • Contribution to the enhancement of IT service delivery and customer satisfaction through the adoption of best practices and continual improvement activities.
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