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Creative Problem Solving & Decision-Making

  • 4.9(45,582 Rating)

Course Overview

This two-day workshop is challenging from the outset. It is a blend of ‘Trainer-led’ and ‘experiential learning’. It identifies the key concepts of creative thinking and problem-solving. It gives the delegates a range of versatile and effective techniques, backed up by excellent course notes and case studies, which form a valuable reference source for the future. This course is ideal for those seeking new answers to old problems, and those in search of first-time solutions to new problems!

Learning Objectives

  • To enable delegates to identify different problem-solving techniques
  • To enable delegates to analyze a problem, so that appropriate problem-solving techniques can be applied
  • To recognize the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
  • To learn how to generate alternative solutions, using creative thinking and brainstorming
  • To learn the different stages of the decision-making process, and understand the importance of each stage in ensuring effective decisions are made
  • To enable delegates to apply problem-solving and decision-making models to their own workplace

What You Will Gain

  • An understanding of different types of problems and how to differentiate between them
  • A clear and systematic approach to problem-solving and decision-making
  • A range of proven models to identify the causes, and diagnose the key aspects of a problem
  • An opportunity to examine different ways of approaching a problem and choosing the most appropriate solution

Target Audiance

  • Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions.
  • This is an essential course for those who believe that change, and new improved ways of working, are the best way forward for the success of organizations.

Schedule Dates

Creative Problem Solving & Decision-Making
08 July 2024 - 09 July 2024
Creative Problem Solving & Decision-Making
08 October 2024 - 09 October 2024
Creative Problem Solving & Decision-Making
08 January 2025 - 09 January 2025
Creative Problem Solving & Decision-Making
08 April 2025 - 09 April 2025

Course Content

  • The power of positive thinking
  • Winner and loser behavior
  • ‘owning’ the problem
  • Understanding the problem
  • Categorizing the problem
  • Problem solving techniques
  • Benefits of using systematic problem-solving techniques
  • Defining the problem
  • Measuring the problem
  • Analyzing the problem
  • Review of problem solving techniques
  • Case studies

  • Creative thinking and decision-making
  • Brainstorming techniques
  • Analytical and creative thinking
  • Lateral thinking
  • ‘idea spurring’ questions
  • Five principles of creative thinking
  • Making winning decisions
  • Three types of decisions
  • Eight ingredients for good decision-making
  • Decision-making traps
  • Problem solving and decision-making exercise
  • Putting it into practice in the workplace


Creative Problem Solving (CPS) and Decision-Making is a methodology aimed at generating innovative solutions to complex problems and making effective decisions in various situations.

In a rapidly changing world, businesses face increasingly complex challenges. Creative Problem Solving provides a structured approach to tackle these challenges, fostering innovation and adaptability.

CPS typically involves several stages, including problem identification, idea generation, solution development, and implementation planning. It emphasizes divergent thinking to generate multiple solutions followed by convergent thinking to select the best option.

Decision-making is an integral part of the CPS process. After generating potential solutions, decision-making techniques help evaluate and prioritize these options to choose the most viable and effective solution.

While some individuals may have a natural inclination towards creativity, CPS is a skill that can be developed and refined through training and practice. This course provides techniques and strategies to enhance participants’ creative problem-solving abilities.

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