Course Overview
People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.
Negotiating is a fundamental fact of life at any level. This two‐day workshop will help you give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communication and turn face‐to‐face confrontation into side‐by‐side problem-solving.
Learning Options
Schedule Dates
Curriculum
-
Module 1: What is Negotiation?
-
Module 2: The Successful Negotiator
-
Module 3: Preparing for Negotiation
-
Module 4: The Nuts and Bolts
-
Module 5: Making the Right Impression
-
Module 6: Getting off to a Good Start
-
Module 7: Exchanging Information
-
Module 8: The Bargaining Stage
-
Module 9: Inventing Options for Mutual Gain
-
Module 10: Getting Past No and Getting to Yes
-
Module 11: Dealing with Negative Emotions
-
Module 12: Moving from Bargaining to Closing
-
Module 13: The Closing Stage