ISO/IEC 20000 Lead Auditor Course in United Arab Emirates

Overview Schedule Dates Course Content Faqs

Course Overview

The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.

Key Features Of IEC 20000 Lead Auditor Certification

Mastery of IT service management principles and practices according to the IEC 20000 standard
Expertise in conducting comprehensive audits of IT service management systems
Ability to assess and ensure compliance with IEC 20000 requirements and best practices
Proficiency in identifying areas for improvement and implementing corrective actions
Certification as a competent and trusted IT service management auditor recognized globally

Why Choose CounselTrain for ISO/IEC 20000 Lead Auditor Training in UAE?

Choosing CounselTrain for ISO/IEC 20000 Lead Auditor Training in the UAE offers a multitude of advantages. Our training programs are designed and delivered by industry experts with extensive experience in IT service management and international standards. We provide a comprehensive curriculum that covers all aspects of the IEC 20000 standard, equipping participants with the knowledge and skills needed to excel as IT service management auditors. CounselTrain’s training methodology focuses on practical learning, case studies, and real-world scenarios, ensuring that participants gain hands-on experience and can apply their knowledge effectively in audit situations.

Learning Options

Online Instructor Led

Learn from the comforts of your home/office with our expert trainers via online platforms.

Classroom Training

Face-to-face physical classroom training with max interactions at our 5* training venues.

Onsite Training

Learn in your own environment from our expert trainers for maximum impact.

Overseas Training

Choose your desired country for learning with our expert trainers.

Target Audiance

Auditors seeking to conduct and lead SMS audits
Managers or consultants seeking to master the SMS audit process
Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
Technical experts seeking to prepare organizations for an SMS certification audit
Expert advisors in service management

Schedule Dates

ISO/IEC 20000 Lead Auditor

09 September 2024 - 13 September 2024

ISO/IEC 20000 Lead Auditor

09 December 2024 - 13 December 2024

ISO/IEC 20000 Lead Auditor

10 March 2025 - 14 March 2025

ISO/IEC 20000 Lead Auditor

16 June 2025 - 20 June 2025

Course Content

Introduction to the SMS and the ISO/IEC 20000 family of standards

Audit principles and the preparation for and initiation of an audit

On-site audit activities

Closing of the audit

Certification exam

FAQs

An ISO/IEC 20000 Lead Auditor is a professional who has undergone specialized training and certification to conduct audits of Information Technology Service Management Systems (ITSMS) based on the ISO/IEC 20000 standard. These auditors possess advanced knowledge and skills in auditing principles, techniques, and practices specific to IT service management, enabling them to lead and conduct audits to assess the compliance of ITSMS with ISO/IEC 20000 requirements.

ISO/IEC 20000 Lead Auditor certification is ideal for experienced auditors, IT service managers, IT quality managers, IT professionals, and individuals responsible for auditing ITSMS within organizations providing IT services. It is also valuable for consultants, certification bodies, and regulatory agencies seeking to ensure the quality and reliability of IT services through rigorous audit processes.

ISO/IEC 20000 Lead Auditor training covers a comprehensive range of topics, including the principles and requirements of ISO/IEC 20000, auditing principles, audit planning and preparation, audit techniques and methodologies, conducting audit interviews, collecting and analyzing audit evidence, reporting audit findings, writing non-conformity reports, audit follow-up, and auditor competency development. Participants also learn about the importance of impartiality, confidentiality, and risk-based thinking in conducting ITSMS audits.

Obtaining ISO/IEC 20000 Lead Auditor certification offers several benefits, including:

Recognition as a qualified auditor with specialized expertise in auditing Information Technology Service Management Systems for compliance with ISO/IEC 20000 requirements.
Enhanced auditing skills, including planning, conducting, and reporting audits effectively, while ensuring compliance with regulatory requirements and certification criteria.
Increased confidence in evaluating ITSMS processes, procedures, and practices to ensure the quality, efficiency, and effectiveness of IT services.
Expanded career opportunities in IT service management, auditing, quality assurance, and compliance roles within the IT industry.
Contribution to the enhancement of IT service delivery and customer satisfaction through the identification of improvement opportunities and corrective actions based on audit findings.