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MB-910: Microsoft Dynamics 365 Fundamentals (CRM) - United Arab Emirates

  • 4.8(1663 Rating)

Course Overview

MB-910T00 is a Microsoft Dynamics 365 Fundamentals (CRM) course designed to provide learners with an overview of the capabilities and features of Microsoft Dynamics 365 Customer Engagement, also known as CRM (Customer Relationship Management). The course covers topics such as sales, customer service, field service, marketing, and project service automation. Students will also learn about the benefits of using Microsoft Dynamics 365 and how it can help organizations improve their customer engagement and increase their revenue. Moreover, this course is suitable for business users, IT professionals, and anyone interested in learning about Microsoft Dynamics 365.

Target Audiance

  • People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Schedule Dates

MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
18 September 2024 - 19 September 2024
MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
18 December 2024 - 19 December 2024
MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
18 March 2025 - 19 March 2025
MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)
18 June 2025 - 19 June 2025

Course Content

  • Navigate the Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options
  • Lab : Validate lab environment and work with the customer engagement apps
  • Lab : Manage Customers and Activities

  • Explore Dynamics 365 Marketing
  • Explore other marketing capabilities and apps
  • Lab : Create a Customer Journey
  • Lab : Create a Segment

  • Examine Dynamics 365 Sales
  • Use sales capabilities
  • Lab : Create and manage a Lead
  • Lab : Create and manage an Opportunity

  • Explore Dynamics 365 Field Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps
  • Lab : Create and manage Cases
  • Lab : Create and publish a Knowledge Base article

  • Explore Dynamics 365 Field Services
  • Describe the scheduling process
  • Lab : Create work orders in Dynamics 365 Field Service
  • Lab : Create an Inspection


When evaluating the demand for an MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) certification, there are several factors to consider:
Industry demand: Research the job market in your industry to determine if there is a demand for Microsoft Dynamics 365 professionals. Look for job postings and talk to people in the field to get an idea of the demand for this skill set.
Career growth: Consider how the MB-910T00 certification can help you advance in your career. Look into the potential job titles and salaries associated with this certification.
Competition: Research the number of professionals with similar certifications and experience in your industry. This can help you determine how competitive the job market is and if the certification will set you apart from other candidates.
Training and certification costs: Evaluate the cost of training and certification and determine if it is a worthwhile investment for your career goals.
Long-term outlook: Consider the long-term outlook for Microsoft Dynamics 365 and CRM technologies. Look into trends and predictions for the industry to determine if this is a skill set that will be in demand in the future.

The difficulty level of the MB-910T00 course can vary depending on the individual’s previous experience and familiarity with Microsoft Dynamics 365 and CRM concepts. The course covers a range of technical concepts related to Microsoft Dynamics 365, including data management, customization, and integration. These concepts can be complex and may require a good understanding of databases, programming, and data analysis. This also includes a lot of new terminologies that may be unfamiliar to beginners. It may take some time to get used to the various terms and concepts associated with Microsoft Dynamics 365.

Learners who complete the MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course can pursue a variety of career options in the field of Microsoft Dynamics 365 and CRM. Some of the most common job roles are Dynamics 365 Consultant, Dynamics 365 Developer, Dynamics 365 Administrator, Dynamics 365 Project Manager, Dynamics 365 Sales Professional, Dynamics 365 Customer Service Professional, and Dynamics 365 Marketing Professional

This course is designed for individuals who want to gain a foundational understanding of Microsoft Dynamics 365 Customer Engagement, including business users, IT professionals, and those considering a career in CRM.

Yes, the MB-910T00 course is designed for beginners and does not require extensive prior experience in CRM. It serves as an introductory course for those looking to familiarize themselves with Dynamics 365 Customer Engagement.

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