- United Arab Emirates
- Saudi Arabia
- Qatar
- Oman
- Kuwait
- Bahrain
- Pakistan
- Egypt
- Libya
- Afghanistan
- Sudan
- Cyprus
- Fiji
- Ethiopia
- Ghana
- Kenya
- Nigeria
- Mauritius
- South Africa
- Zambia
- Zimbabwe
- Mozambique
- Uganda
- Tanzania
- Angola
- And Growing up
Narrated ‘Ali bin Abi Talib (RA): The Prophet (RA) stood up for a funeral (to show respect) and thereafter he sat down. (Dawud)
The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.
The training course aims to provide an in-depth understanding of the ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.
After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO/IEC 20000-1.
General Information:
Learning objectives:
This training course enables you to:
Educational approach:
This training course is participant centered and contains:
Audience Profile
Live, Online Training by top Instructors and practitioners across the globe.
Conduct training at the work location you desired.
The Venue will be ideally located and easy to access with covid-19 SOP's.
Travel to any desired location for your training.